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About the role
Technical Specialist
Canada(Hybrid)
The Technical Specialist will be a key member of the Network Services team, offering technical support and expertise in a fast-paced operational environment. They will play a vital role in resolving incidents, managing network changes, and providing mentorship to junior team members. The successful candidate will have a strong background in wireless network design, configuration, and deployment, with a focus on Aruba and Cisco solutions.
Your responsibilities
- Resolve high-priority incidents and service requests, ensuring timely and effective resolution.
- Manage incident tickets, provide technical solutions, and coordinate with internal teams and vendors.
- Perform root cause analysis, document findings, and recommend improvements for network design.
- Follow change and problem management processes for network updates and implementations.
- Escalate complex issues to senior engineers and assist with remote project implementations.
- Design and implement wireless networks, including Access Points, Controllers, and Gateways.
- Manage authentication solutions using ClearPass Policy Manager (CPPM) or Cisco ISE.
- Troubleshoot complex wireless network issues and provide technical support to users.
- Maintain detailed technical documentation for wireless network configurations.
- Provide mentorship and guidance to junior team members, fostering a collaborative environment.
Your skills and experience
- Bachelor's or Engineering degree in Telecommunications, IT, or Computer Science.
- 6+ years of experience in Network Services, with a strong focus on complex network environments.
- Proven experience in Wireless LAN design, configuration, and deployment with Aruba or Cisco technologies.
- Hands-on expertise with Aruba WLAN products and ClearPass Policy Manager (CPPM).
- Expertise in complex routing design and troubleshooting across multi-vendor platforms.
- Strong ability to diagnose and resolve network issues, with a basic understanding of core network technologies.
- Proficiency in authentication protocols (Radius, TACACs, LDAP) and network security principles.
- Experience in requirement gathering for network solutions and a good understanding of Enterprise WLAN concepts.
- Excellent communication and interpersonal skills, with the ability to work collaboratively.
- Certifications such as ACCP, ACMA, or ACCX are highly desirable.
More information
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Learn about additional benefits in specific countries.
About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Apply Now
Job Info
- Job CategoryInformation Technology
- Posting Date06/09/2026
- Degree LevelBachelor’s degree
- Job ScheduleFull time
- Job TypeExperienced
- Job Identification37229
- Will NSA/CAPS approval be required? (E.g., accessing a US Customer Network?)No
- Role TypeIndividual contributor
- Laptop - support with ordering neededDon't know yet
- Salary Range$80,000 - $115,000 CAD
*Plus, potential incentive/variable compensation for eligible roles.
- Experience levelExperienced
- Locations600 March Road, Ottawa, Ontario, K2K 2E6, CA(Hybrid)
- Regular or TemporaryRegular
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At Nokia, we want every candidate to be able to perform their best. If you need any adjustments or support during the recruitment process, please let us know. All requests are treated confidentially.
AI Statement: Nokia embraces the strategic use of Artificial Intelligence (AI) within our recruiting process to enhance the candidate experience and significantly improve our operational efficiencies. By leveraging AI-powered tools, we aim to create a more responsive and equitable journey for all applicants. Concurrently, we advocate for the intelligent, ethical, and safe use of AI by candidates and applicants when preparing and submitting their applications for our roles. This includes ensuring that any AI-generated content is thoroughly reviewed for accuracy, originality, and relevance, and that its use aligns with principles of transparency and integrity. Our goal is to foster a recruitment environment that benefits from technological advancements while upholding fairness, authenticity, and human oversight.
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