FN TEC Engineer

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FN TEC Engineer

Malaysia, India (Hybrid)

As an Fixed Network Technical Expertise Center Engineer, you will play a pivotal role in delivering Level 3 technical support for FN BBN Access products within a dynamic support environment. You will collaborate with cross-functional teams - including regional TAC/CDO, product units (PLM, TPM and R&D) and Professional Services- to ensure efficient and effective solution delivery and high customer satisfaction. This position offers the opportunity to work in an open, collaborative culture that values autonomy, innovation, and problem-solving in the fast-paced telecommunications industry.y.

Your responsibilities

• Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution.
• Reproduce and isolate issues in lab environments for deeper analysis.
• Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
• Conduct root cause analysis and recommend corrective actions.
• Develop and maintain knowledge base content to enhance team efficiency and customer support.
• Participate in a global on-call rotation to support critical issues.
• Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
• Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.

Your skills and experience

You have:

• Bachelor's degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or a related field.
• 5 to 9 years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments (expert level at least one of them).
• Proficiency in Linux, networking protocols, and use of network testing/analysis tools (e.g., Spirent Test Center, iPerf, Wireshark).
• Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented.
• Ability to develop structured technical documentation and communicate effectively with technical teams.
• Experience working independently and in diverse, global teams.
• Good soft skills and perform well under pressure.

It would be nice if you also had:

• Scripting experience, particularly with Shell or Python.
• Understanding of Layer 2/Layer 3 networking, including IP/MPLS protocols.
• Cisco or Nokia IP certifications

More information

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

Learn about additional benefits in specific countries.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

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Job Info

• Job CategoryCustomer Services
• Posting Date07/14/2026
• Degree LevelMaster’s degree
• Job ScheduleFull time
• Job TypeExperienced
• Job Identification30878
• Will NSA/CAPS approval be required? (E.g., accessing a US Customer Network?)No
• Role TypeIndividual contributor
• LocationsMid Valley City, Lingkaran Syed Putra, Kuala Lumpur, 59200, MY(Hybrid)
• Regular or TemporaryRegular

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At Nokia, we want every candidate to be able to perform their best. If you need any adjustments or support during the recruitment process, please let us know. All requests are treated confidentially.

AI Statement: Nokia embraces the strategic use of Artificial Intelligence (AI) within our recruiting process to enhance the candidate experience and significantly improve our operational efficiencies. By leveraging AI-powered tools, we aim to create a more responsive and equitable journey for all applicants. Concurrently, we advocate for the intelligent, ethical, and safe use of AI by candidates and applicants when preparing and submitting their applications for our roles. This includes ensuring that any AI-generated content is thoroughly reviewed for accuracy, originality, and relevance, and that its use aligns with principles of transparency and integrity. Our goal is to foster a recruitment environment that benefits from technological advancements while upholding fairness, authenticity, and human oversight.

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