IP Technical Expert Center Specialist

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IP Technical Expert Center Specialist

India(Hybrid)

As an IP Technical Expert Center Specialist, you will serve as a key technical authority in diagnosing and resolving complex IP network issues. You will collaborate with cross-functional teams to lead deployments, conduct root cause analyses, and enhance product performance. This role involves mentoring team members, ensuring operational excellence, and supporting mission-critical production networks while fostering innovation and implementing industry best practices for Network Infrastructure business.

Your responsibilities

• Debugs complex product installations, product problems by applying both established procedures and creative alternatives.
• Writes technical application notes, field notices.
• Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product.
• Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with R&D, Product Management.
• Coordinates upgrade programs for Tier 1 customers (including generation of MOP).
• Provides emergency support to customers on a global basis 24/7.
• Experience / interest in working in a customer support role and environment is preferred.
• Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit.

Your skills and experience

You have

• Bachelor’s degree in Engineering with 7–15 years of relevant experience.
• Provide technical requirement inputs based on customers’ deployment experiences.
• Contribute inputs to the development of software/hardware build-controlled production releases.
• Support the creation and release of hardware/software documentation and customer notifications.
• Maintain technical and design knowledge for assigned products and technologies, and provide training to lower-tier support teams.

It would be nice if you also had

• Familiarity with the care process (especially emergency case handling), contributing as needed to the fastest possible problem resolution.
• Experience with access network nodes, integrating theoretical knowledge and principles with organizational practices and precedents.
• Advanced network and node-level troubleshooting skills for IP routers and networks, along with in-depth technical knowledge.
• Specialized expertise in IP Routing, MPLS, QoS, L2, OAM, Systems, and related areas deployed in high-availability core networks.

More information

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

Learn about additional benefits in specific countries.

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Job Info

• Job CategoryApplied R&D
• Posting Date05/18/2026
• Degree LevelBachelor’s degree
• Job ScheduleFull time
• Job TypeExperienced
• Job Identification36218
• Will NSA/CAPS approval be required? (E.g., accessing a US Customer Network?)No
• Role TypeIndividual contributor
• Laptop - support with ordering neededYes
• Salary Range0-85000
• Experience levelExperienced
• LocationsSilver Oak, A Wing, Manyata Embassy Business Park, Bangalore, Karnataka, 560045, IN(Hybrid)
• Regular or TemporaryRegular

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