Fault Management L2 Engineer 3

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Fault Management L2 Engineer 3

India(Onsite)

The FM L3 engineer assure End-to-end fault/incident & problem management with main objective of resolution to SLA & OLA requirements. They solve the higher level of escalation in case of network incidents and are responsible for the resolution, analysis and expertise in case of complex faults that require deep procedural and technical knowledge .

Your responsibilities

• Level 3 (L3) support handling, fault isolation, root-cause analysis, and restoration. Identification of Key Technical Risks and Issues, develop mitigation plans.
• Preparation of MOP (Method of Procedure) covering Network Changes, Rollback, and Contingency.
• Review and validate network designs, configurations, and change plans before implementation.
• Provide technical guidance during critical network activities and major incidents.
• Ensure adherence to standard operating procedures and best practices during execution.
• Support post-change validation and stability checks.
• Collaborate with cross-functional teams to ensure smooth implementation of network activities.
• Document technical findings, lessons learned, and improvement actions.

Your skills and experience

You have

• Bachelor’s degree or above in Computer Science Engineering, Electronic Engineering, Telecom or equivalent with 5 to 10 years of experience.
• Experience in designing and delivering solutions in IP-MPLS MP-BGP solutions: L2VPN, L3VPN.
• Hands-on experience & knowledge of Nokia Service Architecture.
• Detailed understanding of Border Gateway Protocol (BGP), Segment Routing, MP-BGP EVPN concepts and related technologies
• Experience in designing and delivering solutions such as BNG.
• Knowledgeable on Network Management Systems, networking concepts and related technologies
• Excellent in designing E2E Mobile Networks, Backhaul and Core Solutions and Concepts.
• Experience with document preparation (HLD and LLD), including configuration preparation for network build & deployment, troubleshooting, and fault isolation in live environments.

It would be nice if you also had

• Experience with following hardware:
• Routing & Switching: Cisco, HP, Arista FortiGate
• WIFI: Aruba, Cisco
• Firewall: Checkpoint, Cisco ASA, FortiGate, PaloAlto
• Application Delivery Controller: F5 LoadBalancer, Citrix NetScaler, Netskope, Radware
• SD-WAN: FortiNet, Cisco Catalyst, VMWare Velocloud

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Job Info

• Job CategoryCustomer Services
• Posting Date05/07/2026
• Degree LevelBachelor’s degree
• Job ScheduleFull time
• Job TypeExperienced
• Job Identification34319
• Will NSA/CAPS approval be required? (E.g., accessing a US Customer Network?)No
• Role TypeIndividual contributor
• Laptop - support with ordering neededYes
• Experience levelExperienced
• LocationsNo. 23, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130, INB9, Green Boulevard, Sector 62, Noida, Uttar Pradesh, 201301, IN(Onsite)
• Regular or TemporaryRegular

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