Senior Product Manager

Own end-to-end product outcomes from strategy through delivery, ensuring measurable customer and business impact Define product vision, strategy, and roadmap grounded in customer insights, data, and business priorities Lead the design and delivery of AI-powered support experiences and agent-based workflows, including autonomous resolution capabilities Drive product execution across engineering, data, design, and service delivery teams, delivering scalable, high-quality solutions Lead prioritization, backlog management, and cross-team alignment, focusing teams on the highest-impact work Use live-site signals, experimentation, and operational KPIs to drive continuous product improvement, owning evaluation metrics and iteration velocity Rapidly prototype and validate new ideas using AI tools, accelerating learning and reducing time from concept to impact Drive go-to-market, readiness, and change management, partnering across stakeholder teams to land new agent capabilities and accelerate adoption Communicate strategy, trade-offs, and results to cross-org stakeholders, building alignment and influence across organizational boundaries Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience. Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience. 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product). Experience taking products or systems from concept to real-world usage, validating ideas quickly through prototyping and iteration. Experience using data, live-site signals, and experimentation to drive product improvements and measure impact Experience working with or strong interest in AI-driven products (e.g., generative AI, LLMs), with the ability to quickly learn and apply new techniques Communication and stakeholder-management skills, with a track record of influencing cross-functional teams without direct authority.