Principal Product Manager

Analysis of Customer and Market Signals Leverages AI to anticipate customers’ unmet or unknown needs and market opportunities for enhancements or development and new products/services of multiple feature areas (e.g., product, service) across divisional boundaries via quantitative (e.g., usage, telemetry) and qualitative analyses (e.g., customer usage, various listening systems, feedback channels of market and industry trends), analyzes security and ethical compliance, looks for patterns in the data across a portfolio, and scopes the impact and prioritization of a problem. Acts as a subject matter expert in performing market or user research through AI in collaboration with the User Research team, conducting competitive analyses, and examining market and industry trends, as well as industry-specific requirements or regulations. Shares insights with senior internal/external stakeholders and internal team to ensure cross-team alignment. Leads contract negotiations and partnerships across the organization and company-wide alignment. Assesses acquisition targets to enhance the migration offering. Shares insights with internal team and ensures cross-team alignment on creating products that are easy to adopt and provide a positive experience for customers. Demonstrates and builds experiences across multiple feature areas (e.g., product, service) across divisional boundaries. Leads process defining problems and incubating solutions for a team or organization. Coaches and mentors internal team to develop problem statements and forms hypotheses of new feature areas (e.g., product, service) across divisional boundaries to address highly complex customer needs and/or market opportunities; identifies dependencies of other feature areas. Uses AI for trend analysis and sentiment evaluation to generate hypotheses, understand problems, and predict customer preferences, leading experiments and A/B tests to improve model performance and inform feature development. Establishes clarity of patterns of root problem and how it relates with previously seen trends across customers, determines the customers/sectors impacted, foresees future opportunities, and uses research evidence to influence feature prioritization. Collaborates with others (e.g., Software Engineering [SWE], Hardware Engineering [HWE], Product Marketing, Design, Security Subject Matter Experts) to ensure that they can satisfy customer and security requirements. Validates the market size, explores new opportunities to determine products or features of greatest value, and collaborates with other teams (e.g., Finance) to build the Long Range Plan (LRP). Defines and optimizes AI-driven solution options across multiple feature areas across divisional boundaries (e.g., product, service), incorporating insights into refinement and experimentation processes. Partners with senior colleagues on other teams (e.g., SWE, HWE) in refinement sessions to synthesize hypothesis results into solutions tied with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) progress. Resolves alignment issues, contributes to portfolio level solutions, and drives cross-functional clarity with senior leadership. Go To Market Collaborates with Product Marketing, Business Planning, and Engineering to identify product release criteria (including security requirements such as Security Development Lifecycle (SDL) compliance), customer acquisition, usage, retention, and monetization strategies. Helps scale Product Marketing teams by building marketing and roll-out plans and/or content such as product overviews, blogs, and landing pages for individual features or smaller products that ladder up to marketing plans for an overall product solution area. Creates and drives strategy for taking the multiple feature areas across divisional boundaries from private preview to public preview and then to general availability. Begins to orchestrate the creation and/or automation of customer support plans (e.g., frequently asked questions [FAQs], scripts), HyperCase, change management, and communication plans. Executes on opportunities to evangelize the supported feature areas worked on, including AI-driven solutions, with internal and external stakeholders, partners, analysts, and customers in the industry via presentations, blog posts, social media, and other forums. Presents at Executive Briefing Centers (EBCs) and industry/company events. Acts as a primary interface with Product Marketing to educate on the product and leverages AI to develop content. Product/Service Definition Translates complex technical AI concepts into business value, engaging with executives and customers to build consensus and support for AI-first product strategies. Influences and drives engagement with cross-functional internal partnerships, external partners, including early adopting customers, senior leadership, and other key stakeholders to gather input and garner support for product/service vision, strategy, and roadmap for multiple feature areas across divisional boundaries. Provides thought leadership and is sought out to address questions and challenges from group managers and other leaders. Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience. Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience. 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).