Principal Product Manager

Your responsibilities will include building solutions hands-on, educating customers and partners on implementation best practices, and accelerating successful adoption from initial concept through go-live. Deeply embed with our most strategic customers and serve as the primary point of contact for ideation and building the Contact Center applications. Roll up your sleeves and directly create solutions for customers though building hands-on prototypes or providing strategical guidance. Help to configure, deploy, and enable these solutions within customer environments. Work closely with product management colleagues and engineering to turn learnings into the roadmap. Bachelor's Degree AND 8+ years experience in product/service/program management or software development. OR equivalent experience. Bachelor's Degree AND 8+ years experience in product/service/program management or software development in Contact Center or Customer Service space. 2+ years of experience building/designing AI applications stacks and agents, including use of conversational UX, agent frameworks, and platforms like Claude, GPT and Copilot. Track record of success in planning and delivering Contact Center/Customer Service solutions in the real customer environments. Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done. Technical depth with solutions leveraging generative AI, large language models (LLMs). Experience presenting product and technology topics in-depth to executive and technical audiences.