Sr Product Manager - Platform

Lead the development of complex product features and initiatives.

Support development and management of:

External facing products via partnership opportunities

API marketplace and developer platform

Interoperability and interfaces for external partners

Alternate vendor data exchange and aggregation

Collaborate and assist in developing GTM strategy for partnership opportunities

Work with data to identify market trends and customer insights

Define and track success metrics (KPIs) for product performance.

May mentor and support a team of Product Managers to understand market needs and optimize high quality and high value throughput of the product R&D teams.

Ensure compliance with industry standards.

Be self-accountable for your product domain’s effectiveness in achieving broader strategic business objectives by formulating and executing product strategies, roadmaps, and release plans.

Develop a deep understanding of your product’s target markets, features and functionality, limitations, opportunities, buyer/user personas, competitive advantages, threats, etc.

Conduct regular product roadmap reviews, product demos, and product advisory workshops with internal and external stakeholders.

Prepare and present new product business cases to senior leadership.

Partner with Product Management and Technology Leadership on long-term strategic initiative planning and resource alignment.

Partner with Sales and Marketing in areas such as understanding evolving market needs, ensuring success of campaigns, collaborating on packaging and pricing, assisting with large/complex sales opportunities, etc.

Partner with Implementation teams to ensure products can be implemented and configured efficiently based on varying market/client needs and help troubleshoot any bottlenecks through product enhancements and/or improved tooling.

Partner with Support and Client Success teams to facilitate smooth product releases, intake and understand customer feedback, and help troubleshoot product support call drivers.

Ensure accessibility and usability standards are met, particularly for caregivers, members, and clinicians.

Drive innovation by Identifying and assessing emerging technologies (AI, automation, interoperability) that could enhance product offerings. Explore and define how new regulatory changes (e.g., CMS, HIPAA, EVV requirements) create product opportunities.

Work with engineering and architecture teams to balance new feature development with technical debt, performance, and security considerations.