Source description
About the role
Bachelor’s degree in Computer Science, Management Information Systems, or a related field (preferred).
1–3 years of SQL knowledge (preferred), with the ability to query and analyze datasets.
3+ years of experience with interface/integration tools.
Strong proficiency in Microsoft Office Suite, with advanced skills in Excel (Pivot Tables, VLOOKUP, and data analysis).
Experience with CRM and ticketing tools, such as Salesforce Service Cloud and/or Jira (preferred).
Familiarity with integration tools such as SOAPUI, Postman, and SFTP protocols.
Demonstrated ability to troubleshoot complex technical issues involving large datasets and multiple integration attributes.
Comfortable interpreting integration specifications and applying them to resolve real-world client issues.
Exceptional written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences.
Proven ability to work both independently and as part of a collaborative, cross-functional team.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
Commitment to continuous learning and professional growth.
Customer-focused mindset with the drive to deliver exceptional client experiences.
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