Director of Cloud Operations

Cloud Platform & Reliability

Own the availability, performance, and resilience of our multi-region AWS platform.

Drive improvements in system reliability through well-defined SLIs/SLOs , error budgets, and proactive engineering practices.

Lead efforts to reduce MTTR and improve incident response effectiveness across the organization.

Guide architecture decisions for microservices, Kubernetes (EKS), and serverless workloads to ensure scalability and fault tolerance.

Observability & Incident Management

Advance our observability strategy using Datadog , ensuring actionable insights across infrastructure and applications.

Establish and refine incident management practices, including on-call processes, escalation paths, and post-incident reviews.

Act as an incident commander for critical events and contribute to the on-call rotation.

Operational Excellence & Efficiency

Elevate operational standards through automation, standardization, and adoption of modern best practices.

Drive cost optimization initiatives across AWS environments without compromising performance or reliability.

Leverage AI and automation to improve operational efficiency, accelerate root cause analysis, and enhance system insights.

Continuously improve CI/CD pipelines (CircleCI) and infrastructure-as-code practices (Terraform).

Team Leadership & Development

Lead, mentor, and support a distributed team of CloudOps engineers across the US and UK.

Foster a culture of accountability, learning, and continuous improvement.

Provide technical guidance while enabling the team to grow in ownership and capability.

Hybrid & Legacy Environment Support

Ensure stability and support for existing customers while maintaining clear operational boundaries with the cloud platform.