Product Manager-— Workspace

7+ years of product in B2B SaaS; contact-center, CCaaS, or developer-platform experience strongly preferred.

Writes crisp one-page specs that an engineer can build from without a meeting.

Technical enough to reason about events, plugins, and latency budgets — you don’t need a translator.

Has shipped to real enterprise customers on a fast cadence, with the scar tissue to prove it.

Reads the market. Knows the competition cold — who’s winning, why, and where they’re exposed — and has a point of view.

Business-fluent. Frames decisions in ARR, attach, retention, and margin. Can sell a bet to a CRO, not just to engineering. Treats pricing and packaging as product.

Has taste. Can tell within 30 seconds of a demo whether a flow will wow a buyer or lose the deal.

Shows their work. Brings a competitor teardown or packaging proposal to the final round.

What the Workspace Product Manager specifically needs:

Shipped complex, high-density operator or agent-facing tooling — contact center, trading, ops consoles, dev tools, or clinical/EHR. Anywhere power users live inside a screen all day.

Real-time or streaming UX experience: surfacing live signals without overwhelming the recipient.

Deep design partnership. You think in flows and states, care about every word and pixel, and can hold your own in a design critique.

Fluent in accessibility, keyboard-first workflows, and enterprise UX patterns for information-dense screens.

Treats RBAC and permissioning as a first-class UX problem, not an afterthought bolted on at the end.

The bar:

You’ll work directly with a team that holds each other to a high bar across everything we produce: product thinking, growth, copy, demos, user research, and monetization. The environment is intense, and the learning curve is steep. We’re assembling the best product team in CX.

Show your work: in the final round, bring a teardown of an existing agent or supervisor product’s UX — where the flow wins the demo, where it loses the deal, and how you’d rebuild one screen.

If you belong in this room — bring the teardown — reach out.