Product Manager — Services

7+ years of product in B2B SaaS; contact-center, CCaaS, or developer-platform experience strongly preferred.

Writes crisp one-page specs that an engineer can build from without a meeting.

Technical enough to reason about events, plugins, and latency budgets — you don’t need a translator.

Has shipped to real enterprise customers on a fast cadence, with the scar tissue to prove it.

Reads the market. Knows the competition cold — who’s winning, why, and where they’re exposed — and has a point of view.

Business-fluent. Frames decisions in ARR, attach, retention, and margin. Can sell a bet to a CRO, not just to engineering. Treats pricing and packaging as product.

Has taste. Can tell within 30 seconds of a demo whether a flow will wow a buyer or lose the deal.

Shows their work. Brings a competitor teardown or packaging proposal to the final round.

What the Services PM role specifically needs:

Platform, API, or developer-tools PM experience — you’ve shipped something other engineers or partners build on top of.

Reasons fluently about events, plugins, latency budgets, and failure modes. You debug the trace, not just read the summary.

Has owned LLM-backed services in production and understands eval, guardrails, and non-determinism first-hand — not from a blog post.

Integration and partner-ecosystem experience: CCaaS, CRM, telephony, or data-warehouse connectors, with the auth / SSO / webhook plumbing that comes with them.

Comfortable with the privacy and PII-redaction demands of capturing real customer conversations at scale.

Bonus: exposure to desktop or native-client capture, CTI, or contact-center telephony.

The bar:

You’ll work directly with a team that holds each other to a high bar across everything we produce: product thinking, growth, copy, demos, user research, and monetization. The environment is intense and the learning curve is steep. We’re assembling the best product team in CX.

Show your work: in the final round, bring a teardown of a competitor’s API or integration surface — or their eval and guardrail approach — where it’s strong, where it’s exposed, and the one bet you’d make.

If you belong in this room — bring the teardown — reach out.