Desktop Support Technician, IT Operation

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Desktop Support Technician, IT Operation

| Job Category | Engineering & Information Technology | | Location | Langley, British Columbia | | Req. ID | 270860 | | Job Type | Full-time |

What to Expect

Tesla is currently seeking a highly technical Desktop Support Technician to join our team. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, collaborate across IT operations to improve processes and complete projects.This role will be a Hybrid role, supporting Canada West and surrounding areas. This person will assist the IT Answers team primarily but may also help out as needed with IT Field Support, Network Ops, and IT MFG.

What You’ll Do

• Provide onsite and remote support for computers and mobile devices
• Troubleshoot hardware and software issue primary on Windows and MacOS. Some Linux experience preferred
• Provide software support for general use and engineering applications such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and more
• Utilize device management systems including SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues
• Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues
• Create, edit, and improve technical articles and other procedures for systems at Tesla
• Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network to escalate and resolve enterprise level issues
• Manage day to day tickets and resolve issues within SLA’s as defined by IT Operations policy
• Take ownership of special projects, involve relevant teams and ensure completion in a timely manner

What You’ll Bring

• Minimum of 4 years desktop support experience including Windows, Mac
• Linux experience preferred
• Experience troubleshooting engineering applications preferred
• Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange
• Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
• Excellent customer service skills, strong attention to details with excellent follow up
• Flexibility with schedule and travel

Compensation and Benefits

Benefits

• Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Company-paid Health, Dental, Vision, Life, and Disability insurances

• RRSP with employer match, Employee Stock Purchase Plans, and other financial benefits

• Employee Assistance Program

• Parental Success Programs

• Sick and Vacation time, and Paid Holidays

• Tesla Babies program

• Tesla products, fitness discounts, and perks program

• Expected Compensation

• $19.74 - $35.28/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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