Desktop Support Technician

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Desktop Support Technician

| Job Category | Engineering & Information Technology | | Location | Tokyo, Tokyo | | Req. ID | 272683 | | Job Type | Full-time |

What to Expect

Tesla is currently seeking a Desktop Support Technician to join our team in Japan. This position within the IT Operations team will be on the front lines of Tesla's IT support via phone and ticketing system. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla's global IT infrastructure to support the growth of Tesla's initiatives. The ideal candidate will have a strong passion for technology and customer service in a fastpaced corporate environment and be able to learn quickly.

What You’ll Do

• • Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile devices, AV systems, and retail store support via ticketing, phone, and onsite support as required

• • Support Windows and macOS environments

• • Diagnose and troubleshoot computer and general network issues

• • Provide timely resolution of end-user problems as per SLA

• • Provide support for field personnel remote communications and connectivity

• • Perform other duties as required by company management and outside business associates

• • Exercise independent judgment consistent with department guidelines and standards

• • Organize and prioritize workflow to meet established timeframes

• • Maintain updated knowledge of policies, procedures, products, and activities of assigned area

• • Participate in on-call activities and follow escalation processes to provide 24/7 support on weekdays and weekends

What You’ll Bring

• • Ability to troubleshoot and resolve issues with PCs, powerful workstations, and laptop hardware and software — both onsite and remotely

• • Knowledge of Windows and macOS environment and computer hardware and software at an intermediate or advanced level

• • Must have experience working with ticket-based systems for registering incidents and requests

• • Knowledge of IP networks, DNS, DHCP, and experience troubleshooting all aspects of wired and wireless configurations

• • Experience with MS SCCM / Jamf or equivalent computer imaging solutions

• • Experienced in remote customer support including wireless LAN access, VPN, DSL, and cable services

• • Experience in Backups, Active Directory, O365, and Windows server environments

• • Ability to configure and troubleshoot endpoint devices, operating systems, POS, desktop/kiosk applications, and all IT hardware located at site

• • General knowledge of AV system support including operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems, and touch panels

• • Excellent oral and written communication skills; able to communicate, read, and write effectively in English and Japanese

• • Excellent customer service skills, strong attention to detail, and excellent follow-up

• • General understanding of server computing, networking, phone setup and support, storage, virtualization, and business applications

• • Experience in vendor management and IT procurement (e.g., hardware/software purchasing, supplier coordination)

• • Japanese language proficiency required (business-level or above); English communication skills are a must

Compensation and Benefits

Benefits

• テスラジャパンは正社員に対し、給与のみの待遇ではなく以下の福利厚生を提供します。

• 社員株式購入制度 (ESPP)

• 出産/育児休暇

• 出産休暇：14 週間 (前：6 週間、後：8 週間)

• 出生時育児休業：4週間

• 育児休暇：1年（最長2年）

• セルフケア/ファミリーケア休暇、アニバーサリー休暇、ボランティア休暇

• 車両購入ローン プログラム（会社が利息の 50%を負担）

• 車両購入プログラム（Full-Self Drivingを無償提供）

• 車両レンタルプログラム

• 交通費支給（車通勤者にも適応

• 会社製品割引

• ベビーシッター割引クーポン

• 結婚/出産祝い金

• テスラベイビープログラム（新生児ギフト）

• 勤続記念賞（3年、5年、10年勤続時）

• 年次健康診断およびストレス診断

• 産業医による専任カウンセリングサービス

• 勉学資金（専門コース、認定資格、学位のための資金提供）

• ※一部資格基準および条件が適用される場合があります。福利厚生は会社の裁量により事前の通知なく変更または取り消される場合があります。

• Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

• Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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