Senior IT Support Specialist

Handle the support Level 1 and 2 for all Brazilian tickets

Management of tickets (assignation, categorization, followup)

Maintain and update the hardware inventory (laptop, accessories, spare)

Create and update support procedure documentation

Regularly perform a root cause analysis for frequent incident and identify some patchs to avoid new attempt, reduce the occurence or find workaround to fix it more rapidly.

Prepare and animate all IT onboardings and offboardings (hardware, software and accesses)

Ensure the training of our users to better use collaboration, communication and productivity tools

Maintain in good and operational state all IT equipments at the office (meeting rooms, network, printers)

Deliver on the IT roadmap and on various IT projects

Contribute on the continuous improvement by suggesting process updates, automations, limit the IT obsolescence, etc.