Technical Account Manager

Job Title Technical Account Manager Job Description As a Technical Account Manager, you'll monitor and manage the technical health and performance of solutions for assigned customer accounts, proactively optimizing and reducing technical support incidents with main focus on the Stockholm and northern Sweden areas. You will be the key point of contact for technical issue resolution and solution enhancement. Your role: Proactively identify and mitigate technical risks, and review system logs to recognize trends for proactive actions. Advise customers on maximizing the use of existing solutions and optimizing their technical environments, while maintaining updated install bases of customer accounts. Serve as the technical single point of contact to ensure systems are healthy and operational, providing regular performance updates and managing escalations on the Daily Management Board. Track outstanding support issues, acting as a customer advocate to drive resolutions, and collaborate with product management and third parties to prioritize defect fixes and system enhancements. Build and maintain trusting technical relationships post-sale, conduct annual health checks, update site requirements and configurations, and ensure team consistency by following "FSE Guidelines" for delivering Philips services. You're the right fit if: You possess a B.Sc. or M.S. in Electronics, IT, Medical, or a related field, along with 3-4 years of relevant experience You are fluent in both English and Swedish, verbally and written, which is crucial for effective communication You have knowledge of networking certifications and IT infrastructures, along with superior written communication and documentation skills You have a strong understanding of hospitals products and services, coupled with a customer-first attitude. You come from a Biomedical Engineer background but have IT experience which you are looking to develop further You are willing to travel and possess a B driving license, as these are essential requirements for the role. Please ensure that your CV is submitted in English. How we work together We believe that we are better together than apart. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. #LI-EU #LI-Remote At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights