ServiceNow Engineer

ServiceNow Developer, Morningstar India Pvt Ltd Morningstar India Pvt Ltd is seeking a ServiceNow Developer to work within the Corporate Systems teams. The Area: The Corporate Systems team manages and supports Morningstar's Corporate platforms like ServiceNow, Oracle ERP, Salesforce etc. used globally across IT Operations, HR, Marketing, Sales and Finance. Our primary responsibilities include: · Providing day to day support for Morningstar employees in the platforms and technologies they use to effectively market, sell, provide service and collect revenue for our products. · Offer guidance and technical expertise to all employees and business units as it relates to use of Corporate applications. · Implement system improvements for improved operational efficiencies and compliance alignment across teams and business units. · Maintain and update Corporate systems to keep them updated from a security and release perspective. · Work with application vendors and internal resources to ensure ongoing integrity and availability of applications. · Provide a centralized way of tracking and managing Corporate systems processes and procedures. The Role: We are seeking a skilled and experienced ServiceNow Developer to join our dynamic ServiceNow team in Corporate Systems. The ideal candidate should possess a strong technical background in ServiceNow development and IT/HR Service Management practices. You will collaborate with cross-functional teams to analyze requirements, design solutions, and implement enhancements to our ServiceNow instances, ensuring seamless integration with existing systems and business processes. This position is based in our Mumbai location at Vashi, Navi Mumbai and we follow a hybrid work policy. Responsibilities · ServiceNow Configuration and Development: Experience with the design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet the organization's SAM, ITSM, HRSD, HAM, Now Assist Virtual Agent and/or CMDB requirements. Hands experience on minimum 2 module's required. · Strong knowledge and experience across ServiceNow product and process areas; HRSD, Hardware Asset Management, and ITSM preferred. · Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs). · Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions · Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required. · Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus. · Continuous Learning: Stay up-to-date with the latest ServiceNow features, tools, and best practices. · Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions. · Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation. · Documentation: Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments. Qualifications · Bachelor's degree in Computer Science, Information Technology, or a related field.· 5 to 8 years of relevant experience as a ServiceNow Developer, preferably with HRSD/SAM/ITSM/CMDB/HAM/Now Assist Virtual Agent product expertise (Minimum 4 years of experience in ServiceNow Development for any 2 modules). · Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting, development & Integration. · In-depth knowledge of ITIL processes and best practices for IT Service Management. Developed and ran ATF test cases to verify functionality and ensure overall system stability. · Strong analytical and problem-solving skills to design effective ServiceNow solutions. · Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders. · Excellent organizational and time management skills to handle multiple projects simultaneously. · ServiceNow mainline certification like CAD /HRSD/ CMDB/ SAM is highly desirable. · Understanding of Agile development methodologies is a plus. Morningstar is an equal opportunity employer. Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues. I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity How to Apply for a Job at Morningstar Step 1 When you find a position you're interested in, click the 'Apply' button. Please fill out this form completely, attaching your resume and cover letter in the approved format. Read the job requirements carefully and make sure to attach writing or design samples as required. Applicants must submit their resume and other information through our corporate website to be considered for a job at Morningstar. No phone calls, please. Step 2 You will receive an email notification to confirm that we've received your application. Step 3 If you are called in for an interview, a representative from Morningstar will contact you to set up a date, time, and location. Be prepared for a rigorous interview process. To make sure you're a good fit for Morningstar and we're a good fit for you, we'll schedule time for you to meet with multiple staff members at all levels of the company. Expect to return for multiple interviews as part of the process. A representative from Morningstar will contact you with the results of your interview—either with a job offer or to let you know our plans for the position. Applicants With Disabilities Who Need Accommodation Morningstar is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 312 384-3900 or email AskHR@morningstar.com and let us know the nature of your request and your contact information. Please note: We only accept calls from applicants who need accommodation related to a disability. Please, no calls with unrelated questions or requests. Please be sure to include the title and location of the open position you’re interested in when you leave a message. US Applicants: Morningstar is an E-Verify program participant. Learn more: This Organization Participates in E-Verify (English) This Organization Participates in E-Verify (Spanish) Right to Work (English) Right to Work (Spanish) EEO is the Law Pay Transparency Notice Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions—including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters—without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.