Technical Support Engineer - Azure Cloud Infrastructure & Kubernetes (Korean Speaker)

Provide Japanese-language technical support for customers in Japan. Develop deep technical expertise in Azure Virtual Machines or Azure Kubernetes Service, serving as part of the Azure Networking support organization. Investigate and resolve complex networking-related issues, working closely with customers, support teams, and engineering groups. Contribute to service quality improvements, knowledge sharing, and technical readiness initiatives within the Azure Networking domain. Provide Korean-language technical support for customers in Korea. Support a broad range of Azure infrastructure technologies, including: Develop broad technical knowledge across multiple Azure technologies and quickly triage customer issues to the appropriate subject matter experts. Collaborate with global engineering and support teams using English communication and AI-assisted productivity tools to investigate complex issues and drive resolution. Coordinate with specialized engineering teams worldwide to ensure timely and effective customer outcomes. 4+ years of experience in customer support, technical software support, systems development, network operations, IT admin or IT consulting Experience working with Azure OR another cloud or virtualization provider, or equivalent technology. Windows or Linux System Administration/Virtualization Windows scripting or PowerShell, linux bash scripting Familiarity with Active Directory, Security, OS Internals concepts Understanding of Virtualization concepts and virtual system administration Experience with Hyper-V or VMWare configuration and administration Familiarity with Web Server, HTTP protocol and basic networking technologies such as tcp/udp. Understanding of Storage technologies (cloud and/or on premises) Understanding of RDP/SSH Korean: Fluent verbal and written communication skills. Japanese: Business-level proficiency in reading, writing, and spoken communication skills (JLPT N2 equivalent or higher) English: reading, writing, and spoken communication skills. Degree in Computer Science, Information Systems, Engineering or equivalent. Experience in building business systems using windows and linux on Azure and the following Azure services: You approach things with a growth mindset with a genuine desire and motivation to learn and develop yourself. You embrace challenges and persist in face of setbacks. You consider failure an opportunity to learn, so whatever happens you win. You love customers and are obsessed with them - a genuine desire to help under challenging circumstances and work with a sense of urgency. Strong communication skills, ability to work on a team environment, problem-solving skills and capacity to deal with ambiguity. You are able to handle multiple customer issues and effectively balance your priority need. Excellent self-assessment to identify when other resources are needed; ability engage and collaborate effectively with others to resolve complex problems. Handle high pressure situations well - maintain calm and composure on stressful situations is a must.