Cloud Solution Architecture

Customer Centricity Be the Voice Of the customer: Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities Help customers use these solutions. Build relationships with technical decision makers and contribute to helping build the bridge between technical decision makers (TDMs) and business decision makers (BDMs). Interacts as required with customers/partners' C-suite to bridge understanding of security, compliance, operational and risk requirements across teams, involving experts as needed. Deliver Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging AI Business Process (Dynamics 365, Power Platform, and/or Copilot Studio) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes. Business Impact Drive Consumption/Usage through Unified Support Plans: Delivers solutions using company methodologies and proven practices/patterns to support customer readiness and goals. Proactively applies change management to drive adoption, customer satisfaction and consumption/usage. Acts as a trusted advisor to architect solutions that accelerate adoption, retention, and business growth. Resolve blockers with urgency: Proactively identifies, escalates and mitigates blockers to accelerate solution deployment and usage. Applies knowledge/skills to meet requirements and resolve constraints. Execute with Operational Excellence & Agility: Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Focus on Continuous Upskilling & Improvement: Role models technical readiness aligned to solution area priorities and to Customer Success Unit (CSU)/corporate initiatives. and influences the team to drive their own technical readiness. Contributes to the development and modification of the company's stock of structured frameworks and methodologies. Contributes to intellectual property (IP) and identifies patterns where no IP exists to help build scalable and repeatable models. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts or related fieldsAND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience OR equivalent experience This role requires proficiency in written, reading, and conversational Brazilian Portuguese and English. 6+ years experience working in a customer-facing role. 6+ years experience leading technical projects.Technical Certifications (e.g., Dynamics 365, Artificial Intelligence, Azure, Amazon Web Services, Google). 1+ year experience customizing, troubleshooting, and deploying Copilot Studio with one or more demonstratable production deployments 6+ years of experience customizing, tuning, troubleshooting, and deploying one or more of the following cloud-based systems: Dynamics 365 CE Solutions (Customer Service, Sales, and/or Field Service) and/or similar AI-powered CRM and ERP business applications This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *