Source description
About the role
Collaborates with internal stakeholders in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW). Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers. Improves Managed Standard Offerings (MSO) quality and collaborates with portfolio and solution teams of the domain by providing feedback. Administer and maintain the enterprise MECM infrastructure and associated management systems. Manage software deployment, operating system imaging, application packaging, and endpoint lifecycle activities. Plan, test, and deploy security updates, patches, and configuration baselines to managed devices. Monitor MECM client health, deployment success rates, and overall system performance. Troubleshoot and resolve endpoint management, software deployment, and operating system issues. Develop and maintain technical documentation, standard operating procedures, and implementation guides. Support compliance initiatives through configuration management, reporting, and audit support activities. Collaborate with infrastructure, security, and operations teams to ensure effective endpoint management and service delivery. Provide technical guidance and recommendations for endpoint management modernization and process improvements. Support incident response, change management, and operational maintenance activities as required. Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business OR equivalent experience. government security screening requirements are required for this role. but are not limited to the following specialized security screenings: The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. requirements are required pre-offer and post-hire for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination. Clearance Verification: This position requires successful verification of the stated security You will be asked to provide clearance verification information prior to an offer of employment. background check upon hire/transfer and every two years thereafter. Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance Knowledge of Windows operating systems, Active Directory, Group Policy, and endpoint management technologies. Experience with software deployment, patch management, operating system deployment, and reporting. Strong troubleshooting, analytical, and problem-solving skills. Ability to communicate effectively with technical and non-technical stakeholders. Experience supporting government or regulated environments. Must have an active Full Scope Poly
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