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About the role
Design and optimize remote desktop experiences with a focus on high fidelity and ultra-low latency for interactive workloads across diverse network conditions. Collaborate on protocol enhancements (RDP) to improve throughput, reduce jitter, and ensure adaptive streaming for remote desktop environments. Develop and maintain advanced media pipelines leveraging modern codecs (e.g., H.264, HEVC) for efficient video compression and decoding in real-time scenarios. Champion a customer-first and live site mindset by proactively monitoring service health, responding to incidents, and driving improvements based on customer feedback and telemetry. Drive cross-platform integration ensuring interoperability between Windows clients, virtualized environments, and cloud-hosted desktops. Foster a culture of excellence and continuous learning by encouraging experimentation, knowledge sharing, and adoption of industry-wide best practices within the team and broader engineering community. Identify Areas for Improvement by analyzing customer feedback, incident data, and telemetry -- focusing on reliability, scalability, and maintainability of remote desktop features. Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python. These requirements include but are not limited to the following specialized security screenings: Bachelor's Degree in Computer Science OR related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++. OR Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++. OR equivalent experience. Experience in Windows 2D or 3D graphics. Experience in Desktop Remoting and/or video codecs (h.264, h.265, etc.). Familiarity with Windows DirectX and Windows Internals / Windows OS concepts. Development Experience with Azure Cloud Services.
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