Software Engineer II

Own end-to-end feature delivery, including requirements analysis, design, implementation, testing, deployment, and post-production support, while maintaining high standards for quality, security, accessibility, and privacy. Drive service reliability and operational excellence through monitoring, observability, incident response, root cause analysis, automation, and participation in on-call rotations. Build and enhance integrations with platform dependencies and partner systems, ensuring seamless data flow, telemetry collection, reporting, and orchestration across the ecosystem. Lead engineering improvements in scalability, resilience, and compliance, including Business Continuity & Disaster Recovery (BCDR), security initiatives, and adoption of engineering best practices. Collaborate across product, engineering, and business stakeholders to onboard new scenarios, translate business requirements into technical solutions, and mentor junior engineers through design reviews and technical guidance. Provide technical leadership for critical platform investments, influencing architecture decisions, driving cross-team alignment, and delivering solutions that improve developer productivity, platform health, and customer experience. Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 5+ years of professional software engineering experience designing, developing, and operating production services. Proficiency in one or more programming languages such as C#, Java, or TypeScript/JavaScript. Experience building cloud-native applications and services using Azure or other cloud platforms. Experience with distributed systems, REST APIs, databases, and modern software development practices. Strong debugging, problem-solving, and analytical skills. Excellent collaboration and communication skills with the ability to work effectively across engineering and product teams. Experience building and operating large-scale customer-facing SaaS platforms with high availability and reliability requirements. Experience with Azure technologies such as App Services, Service Fabric, Azure Front Door, Cosmos DB, Service Bus, Key Vault, and Application Insights etc. Experience driving operational excellence through monitoring, observability, incident management, root cause analysis, and on-call support. Knowledge of secure software development practices, privacy, compliance, and resiliency engineering. Experience working with telemetry, analytics, customer feedback systems, or data-driven platforms Familiarity with CI/CD pipelines, infrastructure as code, and engineering productivity tools. Proven ability to independently own features end-to-end and contribute to technical design discussions. Experience leveraging AI-assisted development tools and applying automation to improve engineering efficiency and service health.