Principal Site Reliability Engineering Manager- CTJ- Secret (Cleared Environments)

Lead and develop a team of Site Reliability Engineer ICs, providing clear expectations, regular coaching, and career guidance across senior and principal levels. Foster a culture of accountability, learning, and inclusion. Own the operational health and reliability posture of Substrate services running in regulated environments, ensuring strong availability, incident readiness, and recovery practices. Drive change and influence across the org as you establish and drive SLOs, SLIs, and operational metrics, using data and learning loops to continuously improve reliability, diagnosability, and customer experience. Lead effective incident management and post-incident reviews, emphasizing systemic fixes, automation, and long-term resilience rather than short-term remediation. Serve as an actively engaged on-call engineer (OCE) and participate in an on-call rotation, leading incident response for Substrate services in regulated environments, providing hands-on leadership during incidents, and driving high-quality post-incident reviews that result in durable engineering improvements. Own reliability, resilience, and disaster recovery, including driving and coordinating DR and game day exercises, validating recovery objectives, and ensuring operational playbooks and restore procedures remain current, effective, and auditable. Drive engineering led operational excellence at scale, leveraging strong software engineering practices, automation, and AI assisted techniques to reduce operational toil, improve diagnosability, and raise overall service and OCE health in partnership with infrastructure and service teams. Partner with engineering and product teams to embed reliability, security, and compliance considerations early in service design, architecture, and deployment decisions. Influence technical and operational strategy beyond your immediate team, particularly for cross‑cutting reliability and compliance challenges that span multiple services or organizations. Represent your team's work clearly to leadership and partners, articulating risks, trade‑offs, and progress in regulated environments with precision and credibility. Build strong cross-functional relationships with security, compliance, infrastructure, and operations teams to deliver durable, compliant, and auditable reliability outcomes. ‑functional relationships with security, compliance, infrastructure, and operations teams to deliver Doctorate Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, or systems administration OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, or systems administration These requirements include, but are not limited to, the following specialized security screenings: As a result, the successful candidate must be able to obtain and maintain the appropriate background investigations and customer screenings required for access to these environments. For access to GCCH and DoD environments, this role requires the ability to obtain and maintain a favorably adjudicated Tier 3 (T3) background investigation. For access to GCCM environments, this role requires the ability to meet Criminal Justice Information Services (CJIS) eligibility requirements. Doctorate Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, or systems administration OR Master's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, or systems administration OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 12+ years technical experience in software engineering, network engineering, or systems administration OR equivalent experience. 7+ years technical experience working with large-scale cloud or distributed systems. 3+ years people management experience Experience operating or supporting services in regulated, sovereign, or compliance-sensitive environments.