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About the role
As a Business Applications Technical Specialist, you will specialize in the Service category which covers Customer Service, Contact center as a service and Field Service. You will work closely with the sales team to understand the customer's needs, goals, and business challenges and how Dynamics 365 can help them in their transformation. By combining your technical knowledge, presentation skills, communication skills, and customer focus, you will be able to inspire and influence customers to choose Dynamics 365. You play a key role in the total sales cycle by helping them with their end-to-end business transformation needs through envisioning, designing and demonstrating solutions mapped to business value within the area of your workload expertise. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. 5+ years of technical pre-sales for business application/SaaS or technical consulting experience Solution pre-sales of complex business application deals requiring orchestration of large, dispersed, virtual teams composed of industry and solution team members Solutions pre-sales best practices including but not limited to; discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities. Ability to drive and influence stakeholders across organizational boundaries through organizational, presentation, envisioning, writing, and verbal communication skills. Customer facing business processes in one or more industries such as Financial Services, Manufacturing, Automotive, Oil & Gas, Utilities, Retail & Consumer Goods, Healthcare, Public Sector and Media & Communications. Business value selling methodologies and practices that successfully convey the value and business outcomes Excellent presentation and communications skills across various customer stakeholders, e.g., CIO, CFO, CMO, VP of Sales, etc. Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years of technical pre-sales or technical consulting experience OR equivalent experience. High level of self-awareness, reflection, and empathy. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. * Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer's solution design endorsement. Engage with the account team to land solution envisioning sessions and business value assessments. Proactively deliver compelling customer centric solution demonstrations based on technical workload expertise while building Business Decision Maker/CxO/Technical Decision Maker connections. Address solution architecture considerations and competitive objection handling. Assist in formalizing the customer proposal. Collaborate with Partners and Customer Success to align on agreed upon deployment plan and Key Performance Indicators. Lead discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.
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