Technical Consultant

Force Information Systems Limited (FIS), a Harris Computer company, is currently recruiting for a Technical Consultant on a permanent, remote-working basis. You'll be hands-on across the full delivery lifecycle: scoping customer requirements, configuring and deploying our products into customer environments, integrating with third-party systems, troubleshooting complex technical issues, and helping shape our roadmap based on what you see in the field. This role is genuinely varied. One week you might be on-site with a police force walking through a deployment plan; the next you might be writing SQL upgrade scripts, debugging an API integration, or working alongside our developers on a new feature. You'll work across our existing estate (VB6, .NET Framework, SQL Server) and our modernisation efforts (.NET Core, Node.js, Azure). Key Responsibilities Lead technical implementations of our products into customer environments, including on-premise and Azure-hosted deployments Act as the primary technical contact for customers during onboarding, integration, and post-go-live support Configure, install, and upgrade our software stack — IIS, SQL Server, gMSA, certificates, and networking Build and maintain integrations between our products and customer systems via REST APIs and other interfaces Investigate and resolve technical issues across legacy and modern codebases, working closely with the development team Produce clear technical documentation, runbooks, and customer-facing implementation guides Contribute to product improvements based on customer feedback and field experience Essential Skills Strong SQL Server experience — writing complex queries, troubleshooting performance, schema design, and upgrade scripts Solid .NET background (C#, ASP.NET, .NET Framework 4.x and/or .NET Core) Experience working with and consuming REST APIs Confident in customer-facing situations — able to explain technical concepts to non-technical stakeholders and manage expectations professionally Practical experience deploying and configuring software in Windows Server environments (IIS, networking, certificates, service accounts) A diagnostic mindset — comfortable digging into logs, traces, and unfamiliar code to find root causes Desirable Skills Azure experience — virtual networks, NSGs, App Services, SQL Azure, or similar Node.js / TypeScript exposure (we have services running on this stack) Legacy technology experience — VB6, classic ASP, Crystal Reports — would be a significant advantage given our codebase Familiarity with regulated, public sector, or law enforcement environments PowerShell or other automation/scripting skills Experience with CI/CD pipelines (Azure DevOps, GitHub Actions) About Us Force Information Systems Limited (FIS) was formed in 1988 to develop solutions for the Police Service. Our team has extensive experience working on projects including HOLMES, Crime, Command and Control, Custody, Case Preparation, and Intelligence systems. Our staff bring deep domain expertise, with many team members having worked with FIS for over 20 years. Beyond policing, we have delivered projects including credit card fraud systems for major banks, intelligence systems for Royal Mail and various charities, and a range of bespoke software solutions tailored to specific business needs. FIS supplies software to 100% of police forces within Great Britain. At Harris, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed. Benefits Harris offers an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward of £325. Other benefits included such as Private Medical, Death in Service, Discounts etc. Supporting Your Application Our recruitment process will comprise of an interview with the lead recruiter followed by a take home test. As an equal opportunities employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware of any adjustments or additional support we can provide you with before or on the day of an interview At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.