Technical Support Representative (SQL exp)

We are looking for a Technical Support Representative to help increase troubleshooting capacity, reduce backlog duration, and improve time to resolution for customer impacting issues. This role plays a critical part in delivering timely and effective support to our customers while preventing prolonged resolution times and potential revenue impact. This position is ideal for someone who is technically inclined, customer focused, and comfortable troubleshooting software issues in a fast paced, remote environment. What You Will Do • Respond to inbound support requests via phone, chat, and email • Proactively follow up on open, pending, or waiting cases to ensure timely resolution • Use remote access tools to diagnose and resolve technical and application related issues • Troubleshoot software behavior, configuration issues, and data related problems • Resolve issues independently when possible or escalate based on defined support protocols • Maintain accurate and detailed case documentation within the ticketing system • Create, update, and utilize support documentation to improve consistency and reduce resolution time • Assist customers during software upgrades and planned maintenance activities • Collaborate with internal teams and interface partners as needed • Stay up to date with software updates, support tools, and technical best practices • Perform other related duties as assigned Required Qualifications • Professional, customer focused attitude with strong problem solving skills • Excellent verbal and written communication skills • Ability to manage multiple cases and prioritize based on severity and impact • Basic understanding of Microsoft Windows environments and file structures • Comfort working in a fast paced, team oriented, remote environment Nice to Have • Experience in technical or application support roles • Working knowledge of Microsoft SQL including queries, data validation, and basic troubleshooting • Experience supporting healthcare software or SaaS products Why Apply at Harris • Fully remote work setup allowing you to work from anywhere • Stable and growing organization offering long term career opportunities • Supportive and collaborative team environment • Exposure to healthcare technology and SaaS platforms • Clear processes and tools that enable you to succeed and grow professionally If you are passionate about solving technical problems and delivering excellent customer support in a fully remote environment, we would love to hear from you. At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.