Implementation Consultant

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Job Title: Implementation Consultant Core/ Ambulatory Location: Remote Canadian or U.S. Role Sunrise™ | Altera Digital Health OVERVIEW As an Implementation Consultant on our Professional Services team, you will be a key contributor to the digital transformation of healthcare across Manitoba. This role is central to successfully rolling out our Electronic Medical Records (EMR) to various ambulatory clinics and healthcare institutions across the province. You will be trained to deploy numerous Altera applications, with a primary focus on the Sunrise EMR Core and Ambulatory functionalities, including related products such as DBmotion, CPM, Opal, and Patient Portal. In addition, you will provide expert workflow consulting services by following a structured methodology through all phases of the implementation life cycle. Your efforts will directly ensure the successful and seamless implementation and utilization of our solutions, moving clinics from paper-based to fully electronic platforms. RESPONSIBILITIES Implement the full suite of Altera software solutions, with emphasis on our Sunrise EMR (Core and Ambulatory), at our client sites, primarily in Manitoba. Perform all project workplan tasks in accordance with contracted project scope, functioning as a vital member of a larger project team (including PMs, Solution Architects, Clinical Consultants, and CMIOs). Perform complex system configuration tasks, including providing high-level consultation and technical guidance on system configuration to clients. Provide expert workflow consultation and guidance to clients on critical ambulatory processes, including registration, scheduling, and clinical documentation. You will be responsible for translating existing paper-based clinic workflows into an optimized electronic format. Proactively identify, resolve, and/or escalate system and complex workflow issues that arise throughout your implementation project. Provide comprehensive activation support; consistently meet or exceed client utilization and transformation targets. Set appropriate expectations with various client stakeholders, from end-users to executive leadership (e.g., CMIOs), and expertly manage them throughout the project life cycle. Anticipate client needs, function as a client advocate, and demonstrate exceptional stakeholder engagement skills to foster successful project delivery. QUALIFICATIONS Academic and Professional Qualifications Bachelor’s degree or equivalent years of experience required. Work Experience 2+ years of hands-on healthcare IT implementation and configuration experience Strong, demonstrated functional knowledge of an EMR/EHR system Specific expertise in Altera Sunrise EMR (Core or Ambulatory) is preferred. Experience with Epic or Meditech is also valued if coupled with deep knowledge of essential clinic workflows (e.g., registration, scheduling, clinical documentation). Must have experience working as part of a formal implementation project team that has successfully rolled out EMR systems. Clinical background preferred (SME who has rolled out clinics). Technical background, i.e. background in SQL or SSRS reporting preferred. Proven client presentation experience; strong written and oral communication skill set, with the ability to communicate effectively with diverse stakeholders (technical resources to executive leadership). Project management experience; skilled at managing numerous key priorities simultaneously during a long-term (e.g., 12-month) implementation cycle. History of taking on roles, tasks, and projects where quickly learning new information is required; a "quick study." TRAVEL 10-15% travel. Travel is primarily to provide critical on-site support during final go-live activities. WORK ARRANGEMENTS Remote role. Candidates may live anywhere in Canada. Ideal locations include Manitoba, Saskatchewan, or Calgary, Alberta. Candidates located in the U.S. will be considered if they possess the skill set required, have a valid passport and are willing to travel to Canada as required. Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.   Salary Range CA $ 60,000 - CA $ 66,482. The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education   Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.