Applications Specialist-Intern

We are seeking a proactive and detail-oriented Applications Specialist Intern to join our Corporate IT - Enterprise Applications team. In this role, you will play a vital part in maintaining the efficiency of our IT service delivery. You will gain hands-on experience managing our enterprise Office 365 environment, administering key SaaS applications like Bitwarden and Dropbox, handling email signature deployments, assisting with ticket queue management, and contributing to AI Research & Development initiatives. This internship is designed to provide you with practical, real-world experience in enterprise IT and identity access management while working alongside collaborative technology professionals. WHAT YOU WILL DO Queue Management & Service Delivery: Monitor and manage the incoming IT ticketing queue. Efficiently triage and distribute requests to team members based on their specific areas of expertise. Application Administration: Assist in the day-to-day administration and provisioning of core corporate tools, including: Bitwarden: Assist with password management best practices. Dropbox Email Signature Management: Assist with email signatures to ensure consistent corporate branding across email clients. Incident Response: Ensure high-priority and critical service tickets are escalated and resolved in a timely, systematic manner to uphold service delivery expectations. User Support & Collaboration: Actively follow up with end users to gather necessary troubleshooting information, resolve issues, and provide clear updates regarding their technical requests. Documentation & Knowledge Sharing: Author, update, and organize technical documentation. Assist the team in creating clear, accessible knowledge-base articles for both internal IT staff and self-service end users. AI Research & Development: Assist in researching, testing, and investigating artificial intelligence (AI) tools and workflows to enhance enterprise IT productivity and automation. Platform Support: Help support and maintain our corporate Office 365 environment to optimize productivity across the organization. WHAT WE ARE LOOKING FOR Current Enrollment: Must be currently enrolled in an accredited post-secondary education program with co-op/internship eligibility. Eligible Fields of Study: Diploma Program in IT / Computer Systems Bachelor of Computer Science Bachelor of Computer Engineering Or an equivalent technical field of study. WHAT WILL MAKE YOU STAND OUT We welcome candidates with a diverse set of technical interests and backgrounds. The following skills and experiences are highly valued: Office Suite Proficiency: Strong familiarity with standard office productivity applications (e.g., word processing, spreadsheets, documentation tools). O365 Administration: Familiarity or conceptual knowledge of Microsoft Office 365 environments—specifically Exchange, Teams, OneDrive, and SharePoint. Communication Skills: Strong written and verbal communication skills, with an ability to write user-friendly instructions and manage professional email communications. Problem-Solving & Organization: A structured mindset with the ability to prioritize tasks and track follow-ups in a fast-paced environment. Curiosity for AI: A passion for emerging technologies and a desire to participate in AI research and pilot applications. At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.