ServiceNow Engineer

ServiceNow Development: Design, develop, and implement ServiceNow applications, modules, and integrations using best practices and industry standards.

Customization and Configuration: Customize and configure ServiceNow modules and workflows to meet specific business requirements and improve overall system functionality.

Application Design: Collaborate with stakeholders to gather and analyze business needs and translate them into functional requirements and technical specifications for ServiceNow applications.

Integration Development: Develop and maintain integrations between ServiceNow and other external systems, applications, and databases, ensuring seamless data flow and system interoperability.

Automation and Scripting: Utilize scripting languages such as JavaScript and ServiceNow-specific scripting tools to automate tasks, create business rules, and enhance system functionalities.

Technical Support: Provide technical support and troubleshooting assistance to users, addressing issues related to ServiceNow applications, configurations, and integrations.

Testing and Quality Assurance: Conduct thorough testing and debugging of ServiceNow applications to ensure accuracy, performance, and reliability, identifying and resolving any defects or issues.

Documentation: Create detailed technical documentation, including system designs, configuration guides, and user manuals, to facilitate effective system maintenance, support, and knowledge transfer.

Collaboration and Communication: Collaborate with cross-functional teams, including implementation partners, business analysts, system administrators, project managers, and the Manager, ServiceNow Centre of Excellence to ensure successful project delivery and timely resolution of issues.

Teamwork: Participate in group and peer code review sessions for quality assurance and adherence to standardized practices.

Release Management: Support application rollout and upgrade projects by working with our internal teams as well as vendors. Prioritize tasks and provide status updates. This may involve non-business hour work.

Attend requirement gathering sessions with business units to clarify the required behaviour, and the risks and impacts to the Bank.

Support the Manager, ServiceNow Centre of Excellence with status report generation and backlog prioritization.