Senior ServiceNow Engineer

Feature Ownership & Delivery

Lead the design, development, and implementation of complex ServiceNow features, modules, and integrations.

Own feature delivery from requirements gathering through deployment, ensuring quality and reliability.

Collaborate with business stakeholders, project managers, and implementation partners to translate business needs into technical solutions.

Technical Expertise & Best Practices

Serve as a subject matter expert in ServiceNow development, configuration, and integration.

Enforce coding standards, design patterns, and best practices within the team.

Conduct code reviews and provide technical guidance to peers and junior engineers.

Mentorship & Collaboration

Mentor and support the development of junior engineers and administrators, fostering a culture of learning and continuous improvement.

Collaborate with cross-functional teams, including system administrators, business analysts, and external vendors, to deliver integrated solutions.

Participate in requirement gathering sessions and clarify technical risks and impacts.

Operational Excellence

Support release management, including application rollouts and upgrades.

Monitor and troubleshoot production issues, ensuring timely resolution and communication with business units.

Prepare clear technical documentation for system designs, configurations, and user guides.

Continuous Improvement

Stay current with ServiceNow platform updates, industry trends, and emerging technologies.

Proactively identify opportunities to improve system performance, reliability, and maintainability.

Configuration Management

Support initiatives involving Service Mapping and CMDB/CSDM, contributing to configuration management and service modeling efforts as needed.

Assist with the implementation or optimization of ServiceNow modules related to IT operations and service management, leveraging knowledge of Service Mapping and CSDM principles when required.

Assist with the configuration, management, and day-to-day operations of the platform.