Manager, Applications Support - Configuration Management -

Telecommunications Services

Manager, Applications Support - Configuration Management - Bothell

Telecommunications Services

Exp 5-7 years Deg Bachelors Relo Bonus

Job Description

Job Description Have the ability to support production software/Hardware configuration and deployments for a large middleware systems.

Manager, Application Support will provide guidance, leadership and expertise to team members and participate in performing procedures focusing on complex judgmental and/or specialized issues.

Qualifications

• Strong leadership skills, with an ability to lead and motivate a staff in a growing, flexible environment, utilizing diversity in approach and methodologies.

• Experienced manager with proven ability to lead in a diverse market.

• Minimum of 7 years work experience that includes leadership/management.

• Project management experience.

• No less than three years’ experience with relationship building.

• 3+ years’ experience in middleware technologies such as Tibco/ Oracle Fusion.

• 3+ years’ experience in Oracle Weblogic.

• Coaching, mentoring, goal building and goal setting experience.

• 5+ years Telecommunication experience, preferably wireless.

• 5+ years of experience with operational principles and operational processes required.

• 5+ years managing software code fixes required.

• Experience managing and working with vendors, customers, and internal resources.

• 5+ years’ experience managing IT support required.

• Strong communication skills, both written and verbal.

• 5+ years’ experience coordinating development efforts with various stakeholders, including business analysts, project managers, development, customers, and vendors.

• 3+ years Business/functional Analysis.

• 3+ years testing.

• Experience working directly with business partners on operational issues and communicating effectively to senior management as well as a large number of geographically dispersed customers.

Responsibilities

• Leading, managing, and coordinating activities of personnel.

• Reporting, monitoring and resolving operational issues.

• Oversee operations to ensure reliability, timeliness, and productivity. Develop and implement and execute strategic processes.

• Reduce errors in deployments and attain high availability goals while still performing code deployments.

• Identify key risks in development cycles and in resource allocation. Implement and maintain a project management solution.

• Maintains a working environment that promotes productivity, responsiveness, high staff morale, motivation and excellence.

• Provide 24/7-hour support as required.

• All your information will be kept confidential according to EEO guidelines.

• Direct Staffing Inc