Director- Salesforce Delivery Lead

Client Delivery: Lead the development and delivery of services in the following areas:

Own the delivery success and commercial performance of your portfolio, ensuring projects adhere to internal standards and maintain a sustainable risk profile.

Collaborate with Client Account Leads on account planning, identifying opportunities to expand current engagements by co-creating value with your clients.

Lead and coach a diverse team of consultants, prioritizing their professional growth and career progression alongside delivery excellence.

Manage accurate resource and financial forecasts for your portfolio, identifying utilization risks before they impact the business.

Establish and maintain the delicate balance between client priorities, CCC business strategy, and the needs and quality-of-life considerations of our people.

Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards.

Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes.

Work across delivery functions—including Architects, Developers, and Resource Operations—to ensure our teams are set up for success every day.

Practice Leadership: Serve as a key leader in the Salesforce practice by:

Oversee client accounts, projects, and engagements, including work plans, staffing, timelines, fee negotiations, and budgets throughout all lifecycle phases, covering strategy, goal setting, deliverables, and maintaining an integrated project plan.

Lead business development efforts and market a full range of services to prospective clients, leveraging existing relationships to generate new opportunities.

Develop timely resolutions to issues, mitigate risks, and address project team conflicts.

Create delivery methodologies and new service offerings.

Manage teams and people by tracking and directing performance against objectives while encouraging continuous improvement and innovation.