VMware Subject Matter Expert

Designs, monitors, maintains, and heads the engineering process of an organization’s versatile and secure information storage environment and backup solutions, such as high-capacity databases, networks, and systems

Implements, administers, and configures storage strategies, solutions, and protocols

Delivers technical and application support, conducts capacity planning, and projects present and future storage and virtualization growth

Executes new installs, updates, and deployments, utilizing knowledge of computer hardware, operating systems, computer applications, technical support processes, and business needs

Supports remote server and storage management (preferred experience with Dell servers and storage solutions)

Attends required meetings and supports business development activities

Builds, configures, and maintains virtual machines, servers, and storage solutions

Diagnoses and resolves technical issues for local and remote assets, including hardware, vSphere, networking, and authentication components

Troubleshoots and resolves technical issues reported through established processes

Delivers outstanding customer service through direct interaction with users and stakeholders

Communicates issues, risks, and recommendations to leadership in a clear and concise manner

Documents work for knowledge sharing within the Storage and Virtualization team