Dell/EMC Storage Subject Matter Expert

Designs, monitors, maintains, and heads the engineering process of an organization’s versatile and secure information storage environment and backup solutions, such as high-capacity databases, networks, and systems

Configures, implements, and administers storage strategies, solutions, and protocols

Provides technical and application support and backup, evaluates capacity planning for the present and future state of storage growth

Executes new installs, updates, and deployments, utilizing knowledge of computer hardware, operating systems, computer applications, tech support, and business needs

This position may require occasional support for business development activities

Remote server and storage management (Preferred experience with Dell servers and storage solutions)

Attend meetings that are required by the section

Build, configure, and maintain virtual machines, servers, and storage solutions

Provide diagnostics and technical resolution for any local or remote assets

Troubleshoot and resolve trouble tickets with BMC Remedy and ServiceNow

Provide outstanding service by interacting directly with customers seeking resolution

Communicate issues and recommendations back to leadership in a clear and concise manner

Document work to share with the Storage and Virtualization team