Network Operations Center Technician I - Monitoring Cell (Sensor)

Identifying, documenting and reporting outages or degradations of 16 AF operated systems Communicating directly with 26 NOS, 83 NOS, 561 NOS, 691 COS, 690 COS, MCCCs, 616 Operations Center (OC), and AMAC Crew representatives on network outages and concerns and providing direct support to cyber operations across the AFIN Utilizing AFIN monitoring tools (currently, SolarWinds, Net Cool, Remedy, and Mission Assurance Decision Support System (MADSS)) Performing routine hardware/software checks for 16 AF operated equipment including: routers, switches, firewalls, web proxies, and servers (Domain Controllers, Exchange, Certificate Authorities, etc.) De-conflicting ASIs with identified system degradations/outages Recording routine checks in Master Station Log Collecting, documenting, and reporting actionable intelligence for initial event and incident response Performing routine queries of incident management database to identify end-user AFIN issues