Source description
About the role
Provide first-line support via phone, chat, email and remote sessions.
Diagnose and resolve endpoint, mobile, AV and peripheral issues.
Run conference meetings and Townhalls
Manage user lifecycle tasks across Entra ID, Microsoft 365, and third-party business platforms.
Provision and manage devices via Intune/Jamf.
Log, update and resolve tickets within SLA targets.
Maintain accurate documentation and runbooks.
Contribute to knowledge base expansion and known-error documentation.
Support IT rollouts, pilots and device refresh programmes.
Support security initiatives and low-risk change processes.
Identify recurring issues, analyse support trends, and recommend proactive improvements to enhance service quality and reduce operational friction
Collaborate with Infrastructure and Security teams on operational and project-based activities
Support and adopt AI-assisted workplace technologies and automation tools to enhance service delivery and operational efficiency
More at CarTrawler