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Data Center Computer Operator-Blue Cross Blue Shield of Michigan -Detroit, MI
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Company: Blue Cross Blue Shield of Michigan
Industry: Health Insurance and Health Care
Level: Non-Manager
Job Family: Computer Operations
Location: Detroit, MI
Compensation: Competitive Total Compensation Package
About Us
When you think of Blue Cross Blue Shield of Michigan for health insurance, you can know you’re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.
We offer:
Plans for employers and individuals that meet today’s needs, budgets and lifestyle
The largest network of doctors and hospitals in the state
Lower health care costs Higher quality health care
Grants and programs that promote better health throughout Michigan
Mission: We commit to being our members’ trusted partner by providing affordable, innovative products that improve their care and health.
Click here to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards & accolades.
For Application Timeline & Selection Process: Click Here. Learn more about your options as an external candidate. Click here to view open positions.
For more information:
_language_www.bcbsm.com _mail_bluetalent@bcbsm.com
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Legal Disclaimer: EEO Statement: view full text All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. view full text
For more information:
_language_www.bcbsm.com _mail_bluetalent@bcbsm.com
FacebookCreated with Sketch. TwitterCreated with Sketch. LinkedInCreated with Sketch. Youtube
Legal Disclaimer: EEO Statement: view full text All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. view full text
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Overview
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Position Summary
Under general supervision, operates and controls all computing equipment relative to infrastructure and application processing.
Responsibilities
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Performance
Operates computers and peripheral equipment as required. Controls application processing across all platforms adhering to production schedules. Completes batch job and infrastructure setup requirements. Updates processing logs and audit trails and keeps records of utilization. Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.
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Management
Analysis of production control procedures to ensure compliance of timely batch processing. Reruns and restarts production to ensure timely service levels and operating levels of agreement are met. Communicates the status of software, hardware and application processing and monitoring. Participates in disaster recovery to execute all OCC/Operator functions and operates computers and peripheral equipment as required at the Business Recovery site.
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Create
Create, update, resolve all incidents via the corporate Incident Management Tool and take the corrective action as defined in operating procedures.
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Monitor
Monitors all OCC systems and application consoles. Monitoring and escalation of all batch processing, using CA-7 ABEND resolution, JCL overrides, observing queues for late or abended job status. Monitor Mainframe MVS operation systems LPARs and respond to outstanding master console messages. (Examples include, cancel user ID’s or jobs, restarting printers, resolving job contentions, etc.).
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Analysis
Perform system health checks, including server health check reporting, virus/malware threat monitoring, and holiday call center testing for open/closed statuses. Update metrics as required for real time and production batch. Respond to Priority 1 and 2 incidents as required. Duties include v-text alert communications, updating system alerts, participate in or assist to open conference calls for resolution analysis.
Requirements
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Education
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High school graduate or GED equivalent is required.
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Experience
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Two (2) years college or four (4) years equivalent work experience in Information Technology on mainframe and client server platforms.
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Knowledge
Working knowledge of enterprise hardware, software, operating systems and peripherals. Working knowledge of operators functions within MVS, JES2, CA-7, OMEGAMON, OMEGAVIEW, Tivoli Workload Scheduler, AIX, Connect Direct, Windows, TSO and EOS. Working knowledge of IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods and overrides. Working knowledge of batch submission, processing restrictions, scheduling techniques and alerts and monitors.
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Skills
- Strong analytical and communication skills needed to create instructions, respond to inquiries, and help Desk Skills relay instructions to others.
About Us
When you think of Blue Cross Blue Shield of Michigan for health insurance, you can know you’re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.
We offer:
Plans for employers and individuals that meet today’s needs, budgets and lifestyle
The largest network of doctors and hospitals in the state
Lower health care costs Higher quality health care
Grants and programs that promote better health throughout Michigan
Mission: We commit to being our members’ trusted partner by providing affordable, innovative products that improve their care and health.
Click here to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards & accolades.
For Application Timeline & Selection Process: Click Here. Learn more about your options as an external candidate. Click here to view open positions.
For more information:
_language_www.bcbsm.com _mail_bluetalent@bcbsm.com
FacebookCreated with Sketch. TwitterCreated with Sketch. LinkedInCreated with Sketch. Youtube
Legal Disclaimer: EEO Statement: view full text All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. view full text
For more information:
_language_www.bcbsm.com _mail_bluetalent@bcbsm.com
FacebookCreated with Sketch. TwitterCreated with Sketch. LinkedInCreated with Sketch. Youtube
Legal Disclaimer: EEO Statement: view full text All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. view full text
photo_library +12 Photos
video_library 2 Videos
Apply Now
Data Center Computer Operator
Detroit, MI, United States
Job Description
Shift – 11:30pm-7:30am Saturday night to Thursday.
Site/Location: Detroit, MI
Status – Regular Full Time
Under general supervision, operates and controls all computing equipment relative to infrastructure and application processing.
- Operates computers and peripheral equipment as required.
- Controls application processing across all platforms adhering to production schedules.
- Completes batch job and infrastructure setup requirements.
- Updates processing logs and audit trails and keeps records of utilization.
- Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.
- Must be available to work any shift and schedule.
- Analysis of production control procedures to ensure compliance of timely batch processing.
- Reruns and restarts production to ensure timely service levels and operating levels of agreement are met.
- Communicates the status of software, hardware and application processing and monitoring.
- Participates in disaster recovery to execute all OCC/Operator functions and operates computers and peripheral equipment as required at the Business Recovery site.
- Create, update, resolve all incidents via the corporate Incident Management Tool and take the corrective action as defined in operating procedures.
- Monitors all OCC systems and application consoles.
- Monitoring and escalation of all batch processing, using CA-7 ABEND resolution, JCL overrides, observing queues for late or abended job status.
- Monitor Distributed batch systems using Tivoli Workload Scheduler to identify late or abended status and escalate as necessary.
- Monitor Mainframe MVS operation systems LPARs and respond to outstanding master console messages. (Examples include, cancel user ID’s or jobs, restarting printers, resolving job contentions, etc.).
- Monitor health of real time monitoring for applications, servers and networks, using DCRUM, Server Vantage, SolarWinds, Omegaview and Dynatrace.
- Perform system health checks, including server health check reporting, virus/malware threat monitoring, and holiday call center testing for open/closed statuses.
- Update metrics as required for real time and production batch.
- Respond to Priority 1 and 2 incidents as required. Duties include v-text alert communications, updating system alerts, participate in or assist to open conference calls for resolution analysis.
- Field phone calls, generate questions and emails supplied by support teams.
- Perform monitoring, triage and escalate issues to appropriate IT departments or owners for resolution analysis.
- Perform other related duties as required.
Qualifications
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High school graduate or GED equivalent is required.
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Two (2) years college or four (4) years equivalent work experience in Information Technology on mainframe and client server platforms.
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Working knowledge of enterprise hardware, software, operating systems and peripherals.
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Working knowledge of operators functions within MVS, JES2, CA-7, OMEGAMON, OMEGAVIEW, Tivoli Workload Scheduler, AIX, Connect Direct, Windows, TSO and EOS.
-
Working knowledge of IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods and overrides.
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Working knowledge of batch submission, processing restrictions, scheduling techniques and alerts and monitors.
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Working knowledge of using reference manuals to diagnose error codes in operating systems and business application and taking the recommended corrective action to resolve errors.
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General knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores.
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Strong analytical and communication skills needed to create instructions, respond to inquiries, and help Desk Skills relay instructions to others.
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Working knowledge of Microsoft Windows XP, EXCEL, WORD, and Outlook.
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Other related skills and/or abilities may be required to perform this job.
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Apply Now
Job Info
- Job Identification14219
- Job CategoryComputer Operations
- Legal EmployerBlue Cross Blue Shield of Michigan Mutual Insurance Company
- Locations600 E Lafayette Blvd, Detroit, MI, 48226, US
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