Principal Technical Consultant, ServiceNow

Lead project teams and mentor developers to design, architect, and deploy complex, scalable solutions on the ServiceNow platform.

Own the solution architecture for complex, multi-module programs, coordinating resources across technical teams and organizational practices.

Lead the architecture and design of end-to-end solutions, including custom applications, highly scalable Service Portal frameworks, and complex orchestration flows.

Lead integration design sessions, defining a robust strategy for connecting ServiceNow with third-party tools using REST/SOAP APIs, IntegrationHub, and MID Servers.

Lead client workshops and requirements-gathering sessions as the primary technical and process expert, translating business needs into detailed technical specifications and design documents.

Lead the creation of critical written deliverables (architecture diagrams, solution design documents, best-practice guides) and present compelling client demos and working sessions.

Serve as the primary technical escalation point for the project team, troubleshooting and resolving the most complex platform issues.

Participate actively in the pre-sales cycle as a subject matter expert, assisting with solutioning, estimation, and strategic roadmap planning.

Provide concrete thought leadership to internal teams and our customers on platform best practices, governance, and emerging capabilities.

Craft innovative and high-impact solutions for complex client challenges, relying on large teams to implement.

Drive consensus with senior customer stakeholders in solving complex solution challenges.