Founding Field Engineer, Japan

Serve as the engineering-side technical counterpart for customers in Japan.

Partner with Account Executives, Solutions Architects teams across technical discovery, POCs, onboarding, go-live readiness, production adoption, and post-sales technical engagement.

Work directly with customer engineering, platform, data, infrastructure, and AI teams to understand their architecture, use cases, technical requirements, and operational challenges.

Support customer POCs by helping define success criteria, validate technical requirements, troubleshoot issues, and identify the right implementation path.

Guide customers through onboarding and production adoption, including deployment planning, architecture reviews, go-live preparation, operational readiness, and best-practice guidance.

Help diagnose production issues, reproduce problems, analyze performance and reliability concerns, coordinate engineering escalations, and guide customers toward effective resolutions.

Act as a bridge between customers and internal engineering teams when customer scenarios span multiple product areas or technical domains.

Translate customer problems, product gaps, technical blockers, and market feedback into clear, actionable input for Engineering and Product teams.

Help build Japan-specific technical knowledge, reference architectures, best practices, and documentation.