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About the role
Service Desk-service Desk
India
Job Description
We are looking for a skilled Service Desk professional to join our dynamic team at Zensar Technologies. The successful candidate will play a crucial role in delivering exceptional technical support and ensuring the smooth operation of our clients' IT infrastructure. With a focus on providing timely and efficient solutions, the Service Desk role is vital in maintaining high levels of customer satisfaction. The ideal candidate will have a strong background in service desk operations, a passion for technology, and excellent communication skills.
Responsibilities
- Provide first-line technical support and assistance to internal and external clients.
- Troubleshoot and resolve IT-related issues promptly and efficiently.
- Maintain accurate records of all support requests and their resolutions.
- Ensure compliance with ITIL best practices and service level agreements (SLAs).
- Collaborate with other teams to escalate and resolve complex issues.
- Perform regular system checks and monitor IT infrastructure for potential issues.
- Document and update knowledge base articles to improve self-service support.
- Assist in implementing and maintaining IT security measures.
- Provide training and guidance to less experienced team members.
Qualifications
- 3-6 years of overall technical experience, with a focus on service desk operations.
- Proficiency in MS Office, Desktop, and Laptop support.
- Strong knowledge of ITIL practices and ServiceNow or similar ITIL toolsets.
- Excellent written and verbal communication skills in English and French.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to work in night shifts to support US client operations.
- Analytical mindset with problem-solving and troubleshooting skills.
- Flexibility to adapt to changing priorities and work assignments.
- Basic understanding of networking and security concepts.
- A positive attitude and a customer-centric approach to work.
About Us
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
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Job Info
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Job Identification148337
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Posting Date07/15/2026, 11:59 PM
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Apply Before07/23/2026, 02:30 PM
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Job ShiftNight Job
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LocationsBlock 3, 1st, 8th Floor,, Hyderabad, Telangana, 500019, IN
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Work from AnywhereNo
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Minimum Experience (In Years)3
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Maximum Experience (In Years)7
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