Service Engineer

【Summary】 • Responsible for installation, maintenance and repair for ZEISS products to meet the requirements from customer • Build good relationship with customers and provide timely responses to all requests from both internal and external customers. • Being self-motivated in learning, independent thinking, and able to collaborate with different teams. • On-call duty shift and on-site support are necessary. • Homebase is in Tainan, and cross region support is required based on business demand.

【Main Task】 • Work and perform in compliance with company’s regulation and request. • Perform Technical Field Service activities -　Installation and commissioning of equipment -　Troubleshooting, repair, and maintenance -　Escalation support -　User Training / Customer Training -　Providing sales support -　All necessary reporting per company policy • Demonstrate service skills and knowledge with high customer orientation • Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range • Provides documents for activities performed utilizing the required format, such as service report, technical report, and etc. • Develop and maintain relationship with customers to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Provide timely feedback of product quality issues, as well as marketing information to the company. • Maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned

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