Field Service Engineer

ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India. Job Description Roles and Responsibilities Technical: Maintains Ophthalmology / Microsurgery equipment Electronic/Optical/Mechanical: Total system level trouble-shooting on complex multi-symptom problems Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers Business growth: Assists in the growth and direction of business in his/her geographic area Repairing, installing, and servicing ZEISS medical technology equipment and software solutions Accurately diagnosing and resolving technical issues relating to ZEISS equipment and software applications Competence in delivering remote service to diagnose or repair Accurately diagnosing and resolving technical issues relating to IT networks, servers, cloud based technologies and solutions Providing technical support to colleagues and customers Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers Quality Specific Goals: Aware of and comply with the Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position Complete all planned Quality & Compliance training within the defined deadlines Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible Required Qualifications: BE in Electrical/ Electronics/ Instrumentation/Biomedical or equivalent Minimum 4+ years of relevant experience in field services Proficiency in English and Computer Skills Excellent communications, listening and interpersonal skills Strong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directs Your ZEISS Recruiting Team: Sikcha Chhetri Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.