Engagement Manager

OUR MISSION

At XDOF, we're at an inflection point. Frontier labs are racing to build general-purpose robots, and high-quality training data is the bottleneck. We're building the foundation behind the foundation models – the data collection systems, operational capability, exabyte-scale data warehouse, and software toolchain – to help our partners drive the field forward.

What You'll Do

1. Customer Partnership and Technical Alignment

• Lead and deepen relationships with customers, drive weekly technical syncs, and keep engineering, product, and operations aligned

• Translate customer needs into clear internal workstreams while balancing customization with scalable solutions.

• Represent both customer and internal engineering perspectives to ensure clarity, trust, and long term partnership.

1. Cross Team Coordination and Delivery Management

• Coordinate deliverables across engineering, product, and operations to ensure smooth execution.

• Manage expectations across time zones, maintain proactive communication, and keep customers informed on progress and risks.

• Oversee day to day delivery, onboarding, weekly planning, and business reviews with an emphasis on relationship health and consistency.

1. Systems, Documentation, and Operational Excellence

• Build systems, dashboards, and documentation that improve transparency, build customer confidence, and enhance deployment performance.

• Track SLAs, quality metrics, revenue consumption, and overall account health, including relationship satisfaction metrics.

• Identify risks early, communicate them clearly, and drive continuous improvement across deployments.

1. Issue Resolution and Product Feedback Loops

• Work closely with engineers to diagnose issues and propose solutions while managing customer communication and expectations.

• Close the loop between customer insights and product improvements to strengthen both the relationship and the platform.

• Partner with customers to resolve blockers, advocate for impactful fixes, and maintain long term trust.

1. Process Building and Long Term Scalability

• Create repeatable processes that improve customer success and reduce friction in future deployments.

• Strengthen operations and customer relationship management for both new and existing customers through cross functional collaboration.

• Build frameworks that help scale high quality, high touch customer experiences as the customer base grows.

Who You Are

• Background in consulting, technical program management, business development, or customer success.

• Strong relationship management skills with a history of supporting B2B customers and growing accounts.

• Technical fluency with systems, APIs, data flows, and integrations.

• Comfort using SQL, dashboards, and data tools.

Nice to have

• Fluency in Chinese or experience working closely with China based teams.