System Support Analyst II

Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a System Support Analyst to join our ever evolving Core RAFT Support US team and help shape the future of global commerce. What you’ll own Provides 24 x 7 on-call support for all assigned production-related systems. May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed. Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems. Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary. Assists in documenting current policies and procedures. Represents team on cross-functional teams for production, support and development activities. Performs specialty production processing. What you’ll bring Bachelor’s degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience. Experience in one or more of the following disciplines: software quality control, systems analysis or system support preferred. Knowledge of programming languages Excellent analytical, problem-solving and time management skills Ability to successfully manage multiple concurrent tasks Ability to work well in a fast-paced, high stress team environment Ability to work independently and intuitive ability to prioritize assignments Willing to take on responsibilities and challenges About the team Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global. #LI-AD1 EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired. Global Payments and Worldpay recently joined forces, and we're currently operating across two Workday application systems. If you don't see one of your applications here, it may have been submitted in the Global Payments Workday system instead. Click HERE to visit Global Payments Workday and view any additional applications. Your future starts here. Login to your candidate home to create job alerts for opportunities that would be a good fit. We'll send you updates on opportunities. Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass