Lead UX Designer (Financial Services)

Lead UX Designer - Financial Services

📍 Mexico (CDMX or Guadalajara) | Hybrid

We are:

Wizeline is a global AI-native technology solutions provider that develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact.

With the right people and the right ideas, there’s no limit to what we can achieve.

Are you a fit?

Sounds awesome, right? Now, let’s make sure you’re a good fit for the role.

We are looking for an Experience Designer (XD) to join our team and help craft end-to-end, omni-channel experiences for B2B2C financial services products. In this role, you will collaborate with cross-functional teams to design user-centered journeys that drive engagement, trust, and measurable business outcomes.

You’ll bring a strong mix of design craft, systems thinking, and business acumen, along with the ability to navigate complex stakeholder environments and translate insights into impactful experiences.

Key Responsibilities

• Lead the design of end-to-end digital experiences across multiple platforms, aligning user needs with business goals.

• Apply human-centered design methodologies to frame problems, co-create solutions, and deliver value across touchpoints.

• Create UX deliverables such as site maps, user flows, journey maps, wireframes, and interactive prototypes.

• Translate user insights, research, and behavioral data into actionable design strategies aligned with KPIs.

• Conduct competitive analysis, stakeholder interviews, and research activities to inform design decisions.

• Collaborate with cross-functional teams including product, engineering, content, legal, and compliance.

• Ensure designs meet accessibility standards (ADA) and regulatory requirements.

• Use tools like Figma and Adobe Creative Suite to design, prototype, and iterate efficiently.

• Facilitate design workshops, critiques, and collaborative sessions to drive alignment and innovation.

• Contribute to the evolution of design systems, best practices, and AI-enabled UX approaches.

• Mentor and guide other designers, fostering a culture of continuous improvement and high-quality design.

Must-have Skills

• 7+ years of experience designing user-centered digital products and experiences.

• Advanced English level (C1+), with excellent communication skills:

• Comfortable presenting in English

• Able to handle complex conversations and stakeholder interactions

• Strong ability to clearly articulate design decisions and rationale

• Strong portfolio (mandatory) demonstrating:

• End-to-end UX design work

• Business impact and customer growth

• Structured thinking and problem-solving approach

Core Capabilities

• Strong expertise in UX design, interaction design, and systems thinking.

• Proven ability to balance creativity with business strategy and product thinking.

• Advanced skills in wireframing, prototyping, and storytelling.

• Experience working in financial services or regulated environments.

• Ability to collaborate across cross-functional and distributed teams.

Leadership & Communication

• Strong leadership and facilitation skills.

• Ability to energize teams and drive alignment.

• Experience leading creative workshops and design sessions.

• Strong stakeholder management, including influencing without authority.

• Ability to connect design work to both strategic and tactical outcomes.

• Experience mentoring and coaching other designers.

Nice-to-have

• AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work, including drafting, analysis, research, or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.

• Experience contributing to or building design systems.

• Familiarity with accessibility and inclusive design best practices.

• Background in research, content strategy, or service design.

• Experience working in B2B2C or financial advisory platforms.

What we offer

• • A High-Impact Environment

• • Commitment to Professional Development

• • Flexible and Collaborative Culture

• • Hybrid Work Model

• • Global Opportunities

• • A Vibrant Community

• • Total Rewards

• *Specific benefits are determined by the employment type and location.

• Find out more about our culture here.