Source description
About the role
Install, and maintain IT communication equipment including routers, switches, firewalls, WAN/VPN appliances, Wi-Fi devices, and related infrastructure.
Perform routine LAN/WAN installations, configurations, backups, and maintenance.
Monitor network performance and make needed corrections.
Follow the direction of the Network Engineer/Architect to maintain best practice security standards related to network design and equipment.
Monitor SD-WAN for any down circuits or other connectivity problems.
Maintain network installation, configuration, and maintenance documentation.
Provide next level support for network related Service Desk escalations.
Communicate problems and resolutions to Network Engineer and other IT Staff.
Ability to learn new or unfamiliar technologies using documentation and public resources.
Travel to office locations as needed for network installations and support.
Maintain excellent client relations.
Maintain a safe working environment.
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