Service Desk Analyst

Position Details: Job Title: Service Desk Analyst

Location: Columbus, OH 43215 Duration: 12+ months (Strong possibility for an extension) Requirement: · Understanding of Desktop Support and Services. · Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management. · Uses creativity and innovation to automate and streamline processes and procedures. · Understands customer support, likes to work with people and can ensure that the customer is satisfied. · Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. · Understands process to test, and put changes in production. · Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT · Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM. · Ability to script with PowerShell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory. · Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions. · Special Note: The consultants will be working shift work and weekends. We are running a 24/7 operation. This consultant will work Tuesday – Saturday from 11:30 PM to 8 AM. Holiday coverage will be expected. Roles & Responsibilities: · Strong communication/ leadership skills. · Strong influence, collaboration and negotiation experience. · Ability to collaborate with supporting resources across business and/or functional lines. · Have excellent oral and written skills/possess strong meeting and work session facilitation skills. · Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines. · Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements. · Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. · Must be knowledgeable in the English language/speak clearly and understandably using the English language. Requires Skills: · 8 total years I.T experience. · 4 Years SCCM or SMS like experience · 4 Years PowerShell scripting experience in a production environment · 8 years customer service experience · 10 Years Troubleshooting experience · 4 years knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP. · 5 years’ experience with Active Directory including tools like ADUC. · Contributes to continuous process improvements to increase the efficiency of section. · Excellent communication skills both written and oral. Desired Skills: · Certifications A+ series · Certifications in Microsoft · PowerShell 3.0 scripting background. · Certifications in Microsoft tools and technologies. · ITIL Knowledge and ITSM Tools

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