Senior Technical Support Engineer - ITS

Skip to main content.

View More Jobs

Senior Technical Support Engineer - ITS

Mandaluyong City, Philippines

Job Description

Responsibilities

• Serve as the Asia regional Subject Matter Expert (SME) and highest technical escalation point for Avocent, Digital Solutions, and Next Connect products.
• Lead investigation, troubleshooting, and resolution of critical customer and product issues.
• Support product introductions, startup activities, and post-launch stabilization across Asia.
• Partner with Product Management and Engineering to ensure product readiness and supportability.
• Develop and maintain support processes, escalation workflows, troubleshooting guides, and knowledge assets.
• Provide technical guidance, training, and mentoring to regional support teams.
• Support strategic customers through technical workshops, deployment planning, and major incident recovery.
• Prepare technical documentation, reports, and operational analyses to support business decisions.
• Drive continuous improvement initiatives through trend analysis, quality reviews, and process optimization.
• Support team operations, workload coordination, and cross-functional projects as required.

Requirements

• Bachelor's degree in Information Technology, Computer Engineering, Electronics & Communications Engineering, or a related field.
• 7+ years of IT, software support, technical support, or data center experience.
• 3+ years of experience supporting Avocent products.
• Strong knowledge of networking, data center operations, IT infrastructure, SQL, and web applications.
• Relevant technical certifications (Microsoft, Cisco, or equivalent) preferred.
• Excellent communication, customer service, presentation, and interpersonal skills.
• Strong analytical, problem-solving, organizational, and time management skills with the ability to work independently.

About the Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Apply Now

Job Info

• Job Identification20276349
• Job CategoryService Technical Support
• Posting Date07/09/2026, 07:46 AM
• LocationsMandaluyong City, Philippines

Similar Jobs

• Service Technical Support VI\ \ Mandaluyong City, PhilippinesPosted on 07/13/2026\ \ The Technical Support Engineer works to resolve customer issues, assist Sales and Field Agents, maintain knowledge content, conduct research, proactively share information, position workarounds, and collaborate with the Technical Support team to handle customer escalations. This position is responsible for diagnosing and troubleshooting product software and hardware incidents reported by customers and/or field personnel.

• Service Technical Support IX\ \ Mandaluyong City, PhilippinesPosted on 06/30/2026\ \ Ensure that accurate answers and solutions are provided to the customers (field engineers and end-users), focusing on hardware and software/network issues for Vertiv North Americas AC Power products (such as, but not limited to, Uninterruptible Power Supply (UPS) systems, Rack PDUs, Rack Cabinets, Smart Cabinet Solutions, etc. \ \ Support training and developmental activities for the Technical Support team, and new hires. Assist the Supervisor in handling the operations and the distribution of tasks. Perform as real-time technical coach. Assist the Supervisor, and Manager in increasing the team's efficiency and productivity. Assist the team or respond to escalations.

• Sales Operations & Support Senior Coordinator\ \ Mandaluyong City, PhilippinesPosted on 07/15/2026\ \ The Senior Coordinator – Order Entry is responsible for executing complex order entry tasks, ensuring accuracy, compliance, and timely processing across Channel, AC Power, Thermal, and GSA accounts. The role supports the Order‑to‑Cash cycle by performing advanced order validations, milestone billing, and handling complex SFA/ETO configurations.

• Service Support Senior Coordinator (Service Offering)\ \ PhilippinesPosted on 07/08/2026\ \ This role provides dedicated administrative and operational support for the EMEA Service Offering team, taking ownership of Oracle ERP pricing and cost verification activities currently performed by the Offering team, while also supporting C1 system debugging after updates. The role ensures service pricelists are accurate and up-to-date, spare parts cost data is verified, and new system functionality is validated before production release.

See More Jobs

American English

• American English

• Español

• Português do Brasil

• 简体中文

• Vertiv.com

• About Careers

• About Vertiv

I am an employee

Are You Still With Us?

It seems you've been gone for a while. For security reasons we will end your session automatically in 03:00 unless you would like to continue working.

End SessionContinue Working

Work Summary

This summary is generated by AI Assist. Click inside the summary text box to make changes as necessary.

DiscardAdd Summary

Page Senior Technical Support Engineer - ITS - Vertiv Careers loaded