Customer Engineer -Thermal,VIC

Skip to main content.

View More Jobs

Customer Engineer -Thermal,VIC

Melbourne, Australia

Job Description

• Plan your customer service maintenance visits in a structured and methodical manner.
• Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
• Field Service Reports - to be completed for every maintenance & service call attended.

Operational Delivery

• Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner. - Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.

• Keep up to date with your training requirements across multiple Vertiv technologies.

• Maintain the supplied company vehicle & personal appearance to the appropriate company standard.

• Spare Parts. Keep personal onboard spares inventory, record & report inventory use. WHS, Environment & Quality:

• Comply with all Work, Health & Safety, Environment and Quality obligations.

• Actively promote safety in the workplace | | | Daily Work Duties and expectations:

• Drivers Licence is required (may involve visit to remote sites)

• Overnight or longer trips may be required.

• Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.

• Attending customer Service calls.

• Use of ladders, Scissor lift and scaffolding.

• Working in tight and restricted locations.

• Working on and around Energised Electrical equipment.

• Working on live refrigerant lines and pressure vessels.

• Working and Heights (needs Work at Heights Training and refreshed every 5 years)

• Working on HVAC Mechanical systems that will involve awkward body positions at times.

• Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc) | | | Employees reporting to Incumbent | Nil | | Main contacts within Company | - Other Customer Engineers – Thermal

• Service Supervisor –Thermal

• Service Operations Manager

• Safety Manager

• Technical Support Team

• Sales Team

• Finance | | Main contacts outside the Company | - Customers

• Product Suppliers

• Contractors

• Vertiv Partners | | Education/Qualification: | - Mechanical Trade Certificate (state dependant)

• Restricted Electrical Licence

• Refrigerant Handling Licence | | Specialist Knowledge: | - Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded) | | Practical Experience: | - Proven track record within the Air – Conditioning or other precision cooling industry as a service technician

• Thermal controls & Networking knowledge

• Proficiency in Microsoft Office | | Personal Characteristics: | - Excellent communication, inter-personal and problem-solving skills.

• Learning agility

• Interpersonal skills

• Ability to work collaboratively in a team environment.

• Ability to multitask and priorities workloads.

• Negotiation & influencing skills.

• Computer literacy at an intermediate level |

About the Team

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Apply Now

Job Info

• Job Identification20268220
• Job CategoryField Service
• Posting Date03/23/2026, 10:45 PM
• LocationsMelbourne, Australia

Similar Jobs

• Customer Engineer - Thermal, VIC\ \ Melbourne, AustraliaPosted on 07/02/2026\ \ Be the First to Apply\ \ The purpose of this position is to carry out the maintenance servicing of Vertiv equipment, after hours service work and commissioning as planned and directed by the Service Operations Manager and Thermal Supervisor.

• Thermal (Mechanical) Solutions Engineer (VIC)\ \ Melbourne, Australia\ and 1 more\ Posted on 07/07/2026\ \ The purpose of this position is to provide post-sales engineering review and support for won projects in Australian and New Zealand. Provide guidance and expertise on critical infrastructure projects, including the application and installation of Vertiv products and services, including support with approved third-party vendors and internal teams, to facilitate smooth deployment of major projects undertaken by the business.

• Commissioning Technician - Thermal, VIC\ \ Melbourne, AustraliaPosted on 03/31/2026\ \ Be the First to Apply\ \ The Thermal Customer Engineer (Technician) – Commissioning is a highly specialised technical role within the APAC ANZ division, responsible for delivering end-to-end commissioning of precision cooling systems including Computer Room Air Conditioning (CRAC), Computer Room Air Handlers (CRAH), Fan Wall Units (FWU), and Coolant Distribution Units (CDU). Reporting directly to the Service Operations Manager – Start Up Services, ANZ, this role is pivotal in ensuring the reliable and efficient operation of mission critical Thermal Infrastructure across large-scale environments, including Tier 1 Data Centres.

• Field Service Supervisor Thermal - VIC\ \ Melbourne, AustraliaPosted on 03/31/2026\ \ The purpose of this position is to carry out the maintenance servicing of Vertiv equipment, after hours service work and commissioning as planned and directed by the Service Operations Manager and Thermal Supervisor.

See More Jobs

American English

• American English

• Español

• Português do Brasil

• 简体中文

• Vertiv.com

• About Careers

• About Vertiv

I am an employee

Are You Still With Us?

It seems you've been gone for a while. For security reasons we will end your session automatically in 03:00 unless you would like to continue working.

End SessionContinue Working

Work Summary

This summary is generated by AI Assist. Click inside the summary text box to make changes as necessary.

DiscardAdd Summary

Page Customer Engineer -Thermal,VIC - Vertiv Careers loaded