Senior Product Manager, Payments

Product Strategy & Vision

Own and articulate a clear product vision and strategy for payments, aligned with company objectives and growth plans.

Take a holistic view of the end-to-end payments experience, ensuring customer, operational, and platform considerations are tightly integrated.

Define and evolve the payments roadmap, balancing customer needs, regulatory requirements, operational scalability, and commercial outcomes.

Stay current on industry trends, emerging payment methods, and competitive offerings to inform strategy and prioritization.

Identify opportunities for cross-product alignment, standardization, and platform unification across the broader product portfolio.

End-to-End Product Ownership

Lead payments products through the full product development lifecycle, from discovery and ideation through launch and continuous improvement.

Partner closely with engineering and design to translate customer problems into well-defined requirements, epics, and user stories.

Prioritize the product backlog based on customer impact, business value, and technical feasibility.

Drive high-quality execution across multiple workstreams while maintaining a strong bias toward action

Payments Domain Leadership

Serve as the subject-matter expert for payments, including payment gateways, processors, payment facilitators, settlement, and funding flows.

Own integrations and relationships with major processors and partners (e.g., Adyen , Fiserv, Global Payments).

Ensure products are built with a strong understanding of payments operations, risk, compliance, and scalability.

Help shape the future of our payments infrastructure to support global growth.

Customer & Market Insight

Be the expert on the customer: deeply understand who is using our payments products, what problems they are trying to solve, and how success is measured.

Conduct market research, customer interviews, and data analysis to identify opportunities and validate solutions.

Design hypotheses and experiments to test assumptions and drive learning.

Data-Driven Decision Making

Define and track key performance indicators (KPIs) to measure product success across adoption, revenue, reliability, and customer outcomes.

Use product analytics, customer feedback, and operational data to inform prioritization and identify areas for improvement.

Present product strategy, progress, and performance to senior leadership and executive stakeholders.

Cross-Functional Collaboration & Influence

Lead and influence cross-functional teams across engineering, design, sales, marketing, professional services, and customer success.

Act as the primary point of contact for payments products, aligning internal teams and external partners around shared goals.

Facilitate agile ceremonies and ensure teams are focused on delivering the highest-impact outcomes.

Go-To-Market & Adoption

Partner with go-to-market teams to define value propositions, pricing inputs, and launch strategies for payments capabilities.

Create internal and customer-facing documentation, training materials, and presentations to support successful launches.

Drive adoption and ongoing success of payments products post-launch.

Leadership & Craft Excellence

Foster a high-performance, collaborative culture focused on customer value and continuous improvement.

Mentor and influence other product managers, helping elevate the craft of product management across the organization.

Operate effectively in a complex environment, making timely decisions while managing tradeoffs.